Metta Property Management
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As a Director of an RFC for a block of…
As a Director of an RFC for a block of 9 flats, I am very satisfied with the service we have received. Metta have been managing our property for three years now, and it makes our (the directors) lives much easier to be able to entrust the day-to-day management to them; especially given the terrible management companies we have had before! We get on with our lives while they get on with taking care of the property. Their service delivery is always professional; even when dealing with difficult tenants who mistakenly think management companies (or directors!) are supposed to take over the responsibilities of their landlords. I notice a poor review has been left by a tenant regarding mould in a property. I suspect the reviewer wrongly believes it is Metta's responsibility, when in fact the leaseholder (i.e. the owner/landlord) & possibly also the Freeholder would drive the resolution... so take that review with a pinch of salt. Metta have overseen similar issues in our flats, which have been conclusively resolved. I can't help but also mention another recent bad review that raised several complaints. It seems clear that the leaseholder did not understand the limitations imposed by their own property deeds (i.e. individual leaseholders typically do not have a right to affect the common areas & grounds in any way; such decisions must go through the "freeholder"). Their bad review is unjustified. Although some difficult issues take time to resolve & response times can subsequently take time too, I have always felt assured that the cogs were still turning. Multiple issues being resolved over the last three years testify to their good service. We have no reservations about continuing our relationship with Metta. Trustworthy, courteous, professional & reliable!