Metro Bank Reviews

Opened a Community Account with Metro Bank. We could just walk in with the necessary documentation, no appointment needed. Freya from Metro bank in Bath was very friendly, helpful and competent, so it was a quick and easy process. Within an hour the account was made, and a few hours later I could login to the account online.

Metro were brilliant in helping us to open a new business bank account… friendly, approachable and easy… and no ridiculous invasive questions like those asked online by Starling !! Molly in particular was excellent. Highly recommend Metro for business owners

Have to say this bank has gone downhill. When it opened it sold itself as a new bank offering exceptional customer service and longer opening hours to suit all. Most branches are now shut on weekends and they all open minimal hours on weekdays. The queues get longer every time I have the misfortune of having to go in the branch. The queue yesterday went out the door and there was 1 staff member on the counter and 1 dealing with other queries at a table. A further 2 staff were sat at the end of the counter getting ready to go home for the weekend and not interested in dealing with the queue of around 10 customers along with around 6 more waiting on the seats to see someone. One customer waited patiently for his turn before being told he couldn't be helped today as it would take then beyond their closing time. When he spoke to a senior staff member about this, he was basically told tough and to speak to their banking relationship manager. Another lady spoke to the same welcoming member of staff and was told 'you're in a queue, you'll just have to wait'. Do yourself a favour and just open an account with one of the existing banks that, at least, don't pretend t be anything other than bad!

The bank used to be good, but I feel they don't care about their customers anymore and it's gone downhill since I have been with them

Inaccurate record keeping

It seems like the bank has gone downhill over the years. It used to be very supportive easy to use but nowadays it’s lacking a lot and it’s behind a lot of these newer banks. I wouldn’t recommend it.

When I opened my account with Metro Bank over 10 years ago, they were brilliant. I didn’t have a branch anywhere near me, so I relied on their great customer service. However, I had an unauthorised Direct Debit leave my account today so tried to ring them this morning, only to find that their call centre now doesn’t open until 09:00. What kind of service is that? I rang back at 09:00 and after 30 minutes on hold, I gave up. I thought I’d try the chat feature in the app, but despite it being past 09:30 now, the automatic reply tells me that everything is closed and will be open at 09:00! I’m going to find another bank to use instead, because this is just ridiculous. I’m not even going to bother claiming the £16 Direct Debit back because it’s not worth the hassle. I’ll just cancel it myself online.

The person who attended was very kind and helpful but the process of opening the account was too lengthy,time consuming and Laborius.

Today i received a excellent service from Habibi at metro bank,she was very helpfull and having a very good communication skills for customer service and full of patience, Thank you so much dear you deserve the best

Not happy banking with metro buisness, terrible , have no reason to close my account but have done

⭐⭐⭐⭐⭐ I recently had the pleasure of speaking with Fiza from Metro Bank customer support, and I was genuinely impressed by her professionalism and patience. She took the time to carefully listen to my concerns, explained everything clearly, and ensured that my issue was fully resolved. It’s rare to find such attentive and knowledgeable customer service these days, but Fiza truly went above and beyond. Her friendly and approachable attitude made the whole experience stress-free. Thank you, Fiza, for your excellent support!

If I could put 0 stars I would. Horrendous customer service. Do not choose this bank. There is a reason they are rated the worst customer service. I have had a complaint open for over a year with them and the issue is still un resolved and I can’t even get a response back.

Following my scathing review of the Slough branch of Metro, I felt compelled to share my experience of the Staines branch. What a difference! Slough - rude, belligerent staff, I will never set foot in the Slough Branch again!. Staines is excellent, efficient, friendly, and professional! A special mention to Honor, she is a credit to the company! Give that young lady a promotion! Thank you, Staines branch, for changing my view of Metro from terrible to excellent.

Absolutely Useless. As a business account customer, Metro bank make it virtually impossible to have hassle free banking, the app is useless, the call centre is useless and after wasting hours and hours for a simple task that any other bank would do with ease, being cut off after 30/40mins of waiting, you just give up. The worse advice I’ve ever taken from my accountant is to bank with Metro bank. I intend to move both my accounts to a different bank.

Very poor bank! No customer service! Closed my account with no explanation! A false claim from another person sending me money! No email to ask what it’s about or a call! Very poor! Do not bank with them

Metro staff was friendly and patient to explain every step of the process

From the initial making of the appointment through to opening the account everything went smoothly. We were made to feel valued customers.Real customer service is not dead!

When opened account was best bank ever to use, they dealt with any query immediately, now it’s the worse. AI don’t answer your questions, your paying to call them on telephone service and before you speak to someone it’s over 2 minutes rubbish you have to listen to, gave up after 2 minutes. The bank on high street is even worse than AI and telephone put together, got moved around and now after 10 days my bank card has came with wrong persons name on it. VERY POOR SERVICE

I’ve been a Metro Bank customer for over a decade, and until recently I would have described them as customer-focused. Unfortunately, my recent experience has completely changed that view. After being charged fees I had never been made aware of – despite multiple opportunities for the bank to mention them – Metro Bank’s communications were unclear and, in my view, opaque. Even when I raised a complaint, they initially offered to refund only half of the charges. It was only when I took my case to the Financial Ombudsman that the bank immediately changed its position and offered to refund the full amount. While I’m glad to have recovered the money, I find it telling that it required escalation to an external body before they would do the right thing. This is not the behaviour I expect from an organisation that claims to put customers first. Sadly, after many years as a loyal customer, this has been a very disappointing experience.

Wish all banks were like this. Excellent.