Assigned adjuster was great
Luke, my assigned adjuster, was calm, respectful and empathetic. Came across as a trustworthy person! Also clear and efficient.

8 months ago
Luke, my assigned adjuster, was calm, respectful and empathetic. Came across as a trustworthy person! Also clear and efficient.
8 months ago
The adjuster Alexandro E. explained the process very well from the beginning so I new what to expect. Professional and to the point, and always called me back within a day or two after I left a messag... See more
8 months ago
Was a good choice going with Max
8 months ago
Alex, my agent has done a great job. Working out my claim and answering to all my questions. Thx Max!
Luke, my assigned adjuster, was calm, respectful and empathetic. Came across as a trustworthy person! Also clear and efficient.
The adjuster Alexandro E. explained the process very well from the beginning so I new what to expect. Professional and to the point, and always called me back within a day or two after I left a message. The others that answered the phone were very nice and professional as well. Overall great experience so far
Was a good choice going with Max
Alex, my agent has done a great job. Working out my claim and answering to all my questions. Thx Max!
Nathan listened to me respectfully. He also didn’t rush me or push me. I have severe anxiety and PTSD. So I don’t do well with pushy or people who don’t listen. He was also knowledgeable. Answered my questions, even if they were over and over again.
I believe that when it comes to dealing with money, especially in case of insurance, companies often make sure they give their customers less than they promised. This wasn't my case with max Insurance. I had a smooth claim process and reimbursement. Nathan was very helpful and clear throughout the process. It was amazing as everything got done smoothly without any back and forth. Would recommedn Max Insurance to others.
Simone was really helpful and always answered my questions and calls. Always got back to me immediately and kept me in the loop about what was happening.
My experience with Max Insurance was very positive.I was very impressed with Simone who always answered my calls right away or within a reasonable time returning my calls and or emails. This is my 1st experience having an insurance claim. I was nervous, had a lot questions and Simone explained everything perfectly for me and was calm and made me feel more at ease with the whole process.
Everything was smooth, everything was explained well, and always following up with step by step instructions
My hail claim adjuster Alex is supper experience guy he know how to deal with clients and full with knowledge about claims
As a Broker its an Amazing Company to deal with. Lots of avenues to write business which other Companies are not willing to write. Clear Underwriting guidelines. Ease of doing business. Competitive pricing considering the risk involved. Knowledgeable Professionals.
was looked after promptly and professionally. Very happy with Max Insurance
wonderful service and great help to us. Super satisfied
I have had very little experience with insurance claims. The agent I dealt with (Brody Boucher) was very patient explaining the process to me and has connected me to a remediation company that is very easy to approach and the remediation team was reliable, consistently on time and patient in their explanation of the work to be done.
Marcy in the Kitchener office has been the only helpful and redeeming person in our entire experience with our flood claim placed in April. It is now August and beyond the initial emergency work that left our basement a concrete shell, nothing has been done. No content claim finalized, no work done through the vendor, no straightforward communication with our adjuster... nothing. As a first time homeowner and a first time claim, this has been the most excruciating process to go through, and our family is on the brink of stress taking us over.
Nathan was informative and professional while I was dealing with my claim, it's already stressful dealing with the events that lead one to have to use insurance so I'm very greatful he made the process clear and was very understanding along the way.
Luke was very helpful and amazing
Samantha was very helpful and friendly. Thank you!
The new adjuster, Mathew was so curious, professional, fast at responding and empathetic with my situation. He has made my experience with Max Insurance a very calm and great one. Thank you so much for all your help. You were great and represented your company so well.
Our adjuster Steve Heath always goes above & beyond. Follows up with us every other week to make sure we are doing fine & see if we have any other questions that may have come up. He is always “on top” of our file. Highly recommend, would never go anywhere else.
Based on analysis of 4 reviews rated 1-2 stars for Max Insurance
“No content claim finalized, no work done through the vendor, no straightforward communication with our adjuster”
“The system is designed to reduce the amount coverage, there for large amounts of compensation to the customer”
“The adjust approved a list of items that were damaged and need to be replaced, sent a settlement offer, went silent f...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Max Insurance is a Canadian insurance provider specializing in home, landlord, condo, and tenant insurance. The company focuses on delivering comprehensive coverage options to protect customers' investments and personal belongings. With a commitment to customer service, Max Insurance supports clients through various circumstances, including claims arising from disasters or property damage. Targeting homeowners, landlords, and tenants, Max Insurance aims to meet the diverse needs of individuals seeking reliable insurance solutions. By offering tailored policies that address specific risks and requirements, the company ensures that clients receive the protection they need for their properties. With a history spanning over 150 years, Max Insurance is dedicated to building trust and providing peace of mind to its customers.
Max Insurance receives high praise from customers, with many highlighting the professionalism and empathy of their adjusters, such as Luke and Alexandro, who effectively communicate the claims process and provide timely updates. Reviewers appreciate the fast and efficient service, noting that agents like Nathan and Simone are attentive and responsive to inquiries, creating a positive experience overall. However, some customers express frustration regarding communication issues, particularly in complex claims, with one reviewer describing their experience as a "nightmare" due to a lack of updates. Despite these concerns, the majority of feedback reflects satisfaction with the service and the quality of support received. Overall, Max Insurance is viewed positively, with a strong emphasis on great service and effective claims handling.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.