Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

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Showing 861 - 870 of 996 reviews
s

sam

US

5 out of 5 stars

Kept their promise

Had 3 different orders to be delivered same day without fail for site logistics. The team especially Abe ensured that this happened without fail. Abe promised to call me at 8am to confirm that delivery will take place. He fulfilled his promise by calling me at 8am exactly. I got all the 3 truck loads delivered same day. Thank you Abe, for your help.

Date of experience: October 10, 2024

TM
5 out of 5 stars

good product good delivery

good product good delivery

Date of experience: October 10, 2024

T
5 out of 5 stars

Satisfied customer.

Exactly as ordered. Good quality and on time. Excellent delivery driver.

Date of experience: October 10, 2024

DA
4 out of 5 stars

Process was good.

Process was good.

Date of experience: October 10, 2024

MC
5 out of 5 stars

Fantastic service

I found the out the prices on the Internet and phoned materials market and spoke to a a chap called Ekin who was brilliant sorted my order out within minutes. And arranged a delivery time to suit me. As promised the delivery came on the day promised in the morning. Great delivery driver who helped me carry the sheets to the garage. Brilliant service by both. I would 100% recommend.

Date of experience: October 10, 2024

IM
1 out of 5 stars

Sent me the wrong materials I asked…

Sent me the wrong materials I asked for! I phoned to ask why! Also emailed to a response!.I will look into this. Not very helpful, I will definitely use someone else in the future! Still haven't heard from them, nor helped resolve the issue of sending the wrong materials even tho I particularly asked and filled out online which ones I wanted.

Date of experience: October 10, 2024

MO
5 out of 5 stars

Great experience from ordering online…

Great experience from ordering online to the delivery driver having a little forklift to bring my order down the (too small for his lorry) lane. Excellent all round and highly recommend.

Date of experience: October 10, 2024

GB
5 out of 5 stars

Great prices and fast delivery.Will…

Great prices and fast delivery.Will definitely use again

Date of experience: October 10, 2024

Wf
5 out of 5 stars

Quality marine ply

Top service, great price and quick delivery

Date of experience: October 10, 2024

GB
5 out of 5 stars

Very professional and helpful delivery…

Very professional and helpful delivery service

Date of experience: October 10, 2024

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