Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

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All reviews

1,000 total • Write a review

Showing 51 - 60 of 996 reviews
M
5 out of 5 stars

The price was great and the delivery…

Date of experience: July 3, 2025

VW
5 out of 5 stars

I was looking on internet & found you…

Date of experience: July 3, 2025

SB
5 out of 5 stars

Best price match and customer retention

Date of experience: July 3, 2025

B
5 out of 5 stars

Good price and reliable.

Date of experience: July 3, 2025

BL
5 out of 5 stars

Sand

Date of experience: July 3, 2025

ds
5 out of 5 stars

Ordered wood from this company on line…

Date of experience: July 3, 2025

SG
3 out of 5 stars

Checked Trust Pilot to see if they were…NOt delivered, unable to contact them. Are they a scam?

Date of experience: July 3, 2025

MA
4 out of 5 stars

Very straightforward process.

Date of experience: July 3, 2025

RI
5 out of 5 stars

Delivered on time

Date of experience: July 3, 2025

PD
5 out of 5 stars

Good prices and product received as…

Date of experience: July 3, 2025

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