When I contacted them by phone, started to describe the issue with my Grandson's E Scooter ... within seconds the person completed what the issue was! Clearly, therefore, they'd experienced this issue so this gave me great confidence that they were what they said they were as opposed to a more general electronics repair business. I asked if I could bring it to their unit straight away, they were very pleased for me to do that. So within 30 minutes I was there, the issue was confirmed, I was given a solution and it's price and told it would take about 45 minutes. Despite them clearly being busy, they said they would do it whilst I waited; in the event, it was fixed and working in about 30 minutes. Their Unit is a little difficult to locate but when I rang, they told me if I had any difficulties, to just call them. As it turned out, I was actually about 500 metres away but they walked that distance so I could see him! Great customer-centric philosophy. In conclusion ... great operational capability combined with great customer service. I would absolutely recommend Man Firth without hesitation and I wish them well for the future.
