Review summary

Lovers Canal Cruises has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

Forced to give a one star

Forced to give a one star, faced a very rude staff who talked rude to us while using the pay n use toilet in the cofee shop .Why would we jump line to to save a couple of euros when we can buy 3 cruise tickets! No wonder the ratings are so poor. That is not 'NORMAL' behaviour while serving customets girl!.

A
Onbeleefde medewerkers.

Op dinsdagmiddag 10 juni had ik een nare ervaring bij de ticketbalie van Lovers Canal Cruises bij Amsterdam Centraal. Ik vroeg op een normale en vriendelijke manier of ik recht had op korting met mijn pas. De medewerker van de klantenservice – die ik op dat moment telefonisch sprak – bevestigde dat dit inderdaad het geval was. Tot mijn verbazing weigerden de dames bij de kassa dit te accepteren. Sterker nog: ze vielen de medewerker van de klantenservice verbaal aan, terwijl ik het gesprek via de telefoon volgde. Het was ronduit vijandig en ongemakkelijk om als klant tussen twee interne medewerkers te staan die zo met elkaar omgaan. Ik voelde me totaal niet welkom. Uiteindelijk ben ik zonder tickets vertrokken omdat ik me er ronduit onprettig bij voelde. Dit is niet wat je verwacht van een organisatie die toeristen en bezoekers op een prettige manier wil ontvangen. Een zeer teleurstellende ervaring.

I am so glad we got to see the most…

I am so glad we got to see the most beautiful canals of Amsterdam from the water. You get to see and learn about the architecture and the history of the city. Our captain was fun and friendly, making some extra comments on top of the audio guide for a more personal experience.

GW
We pre-booked a 2.00pm Lovers cruise…

We pre-booked a 2.00pm Lovers cruise which we intended to board on the canal in front of the Rijks Museum. The season is spring/summer. The temperature was about 20deg. On arrival, we were informed that there was to be no 2.00pm cruise and we would have to wait for the 2.30pm cruise. I asked if a refund could be claimed and was told "No". We boarded the 2.30pm boat and all looked good. It was not a busy day and there were only about 6 other people looking to board. Then we were told to disembark because we were to cruise on another boat with a large group which might spill over to 2 boats. Great (groan), the boat was going to be full. Anyway, about the cruise itself. The boat was covered with a perspex top and solid framework. This was not too hot under the sun, but our position up the front precluded the possibility of taking any decent photos and limited what you could see. Commentary through supplied ear phones was pretty poor and intermittent and often, during an important piece of information about a particular building or landmark, the captain would come on the PA to point out that feature. Listening to both the captain and the ear phone commentary meant that you basically heard neither. I'm sure the captain meant well but we would have been better off if he stayed quiet. Overall, I feel that this cruise was a waste of 35EUR for 2 of us. I would recommend, if you wish to do a canal cruise, choose an open boat with no cover and enjoy the sun and better view.

Company details

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Website

lovers.nl

All reviews

999 total β€’ Write a review

Showing 981 - 990 of 995 reviews
BA
5 out of 5 stars

Easy & straightforward

Easy & straightforward

Date of experience: January 29, 2022

Ev
5 out of 5 stars

Makkelijk te boeken en het bedrijf ligt…

Makkelijk te boeken en het bedrijf ligt op een ideale locatie.

Date of experience: January 28, 2022

Sk
4 out of 5 stars

It was nice

It was nice, worth it.

Date of experience: January 27, 2022

BI
5 out of 5 stars

Echt duidelijk hoe er gereserveerd kan…

Echt duidelijk hoe er gereserveerd kan worden

Date of experience: January 24, 2022

HM
1 out of 5 stars

Tickets being sold even though tour is cancelled

Got the tickets online but the tour has been cancelled. Have not got any other way to exchange or get the refund. Have called and mailed as well but no response as of now.

Date of experience: December 29, 2021

H
5 out of 5 stars

Ben zeer tevreden

Online aanschaf. Zeer tevreden over user interface en duidelijke imformatie.

Date of experience: December 18, 2021

SA
5 out of 5 stars

Very nice cruise and warm inside

Very nice cruise and warm inside

Date of experience: December 17, 2021

M
5 out of 5 stars

Supermakkelijk en snel te boeken

Supermakkelijk en snel te boeken. We kijken uit naar de rondvaart!

Date of experience: December 16, 2021

s

sam

US

5 out of 5 stars

It was great

We really enjoyed it.

Date of experience: December 15, 2021

K
5 out of 5 stars

Amazing Journey

Amazing Journey

Date of experience: December 13, 2021

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