Lovers Canal Cruises has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Forced to give a one star, faced a very rude staff who talked rude to us while using the pay n use toilet in the cofee shop .Why would we jump line to to save a couple of euros when we can buy 3 cruise tickets! No wonder the ratings are so poor. That is not 'NORMAL' behaviour while serving customets girl!.
Op dinsdagmiddag 10 juni had ik een nare ervaring bij de ticketbalie van Lovers Canal Cruises bij Amsterdam Centraal. Ik vroeg op een normale en vriendelijke manier of ik recht had op korting met mijn pas. De medewerker van de klantenservice – die ik op dat moment telefonisch sprak – bevestigde dat dit inderdaad het geval was. Tot mijn verbazing weigerden de dames bij de kassa dit te accepteren. Sterker nog: ze vielen de medewerker van de klantenservice verbaal aan, terwijl ik het gesprek via de telefoon volgde. Het was ronduit vijandig en ongemakkelijk om als klant tussen twee interne medewerkers te staan die zo met elkaar omgaan. Ik voelde me totaal niet welkom. Uiteindelijk ben ik zonder tickets vertrokken omdat ik me er ronduit onprettig bij voelde. Dit is niet wat je verwacht van een organisatie die toeristen en bezoekers op een prettige manier wil ontvangen. Een zeer teleurstellende ervaring.
I am so glad we got to see the most beautiful canals of Amsterdam from the water. You get to see and learn about the architecture and the history of the city. Our captain was fun and friendly, making some extra comments on top of the audio guide for a more personal experience.
We pre-booked a 2.00pm Lovers cruise which we intended to board on the canal in front of the Rijks Museum. The season is spring/summer. The temperature was about 20deg. On arrival, we were informed that there was to be no 2.00pm cruise and we would have to wait for the 2.30pm cruise. I asked if a refund could be claimed and was told "No". We boarded the 2.30pm boat and all looked good. It was not a busy day and there were only about 6 other people looking to board. Then we were told to disembark because we were to cruise on another boat with a large group which might spill over to 2 boats. Great (groan), the boat was going to be full. Anyway, about the cruise itself. The boat was covered with a perspex top and solid framework. This was not too hot under the sun, but our position up the front precluded the possibility of taking any decent photos and limited what you could see. Commentary through supplied ear phones was pretty poor and intermittent and often, during an important piece of information about a particular building or landmark, the captain would come on the PA to point out that feature. Listening to both the captain and the ear phone commentary meant that you basically heard neither. I'm sure the captain meant well but we would have been better off if he stayed quiet. Overall, I feel that this cruise was a waste of 35EUR for 2 of us. I would recommend, if you wish to do a canal cruise, choose an open boat with no cover and enjoy the sun and better view.
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US
The boat is comfortable, the tour was ok, but after 20 mins the windows started to get foggy and the experience changes a lot. Visibility soon decreased and it made it boring. Also, the audio guide is poor, as when set to Italian, it kept switching back and forwards between english and italian, leaving my parents un-engaged.
Date of experience: December 12, 2022
Light Festival Amsterdam. Het was heerlijk warm op de boot alleen vond ik de tocht erg tegenvallen. In het verleden waren er meer kunstwerken en zeker ook mooiere/betere. Enige wat eruit sprong was de waterval en de brandende boot verder niets interessants, zag er erg simpel uit die stukjes doek over een lamp of de zgn vleugels. Erg jammer.
Date of experience: December 12, 2022
US
Wir haben mit drei Personen eine Grachtenfahrt für das Light-Festival gemacht und uns dafür Tickets online gekauft. Als wir am Startpunkt angekommen sind war bereits alles überfüllt und es herrschte Anarchie. Es gab keinerlei Informationen wo man anstehen soll, wie der weitere Ablauf ist u.s.w. Auf dem Ticket selbst war vermerkt, dass man 5 Minuten eher da sein soll und es zu Wartezeiten kommen kann. Letztendlich haben wir über 1 Stunde gewartet. Das schlimmste ist allerdings, dass einfach alle gedrängelt haben. Und Dreistigkeit siegt, es sind so viele Leute nach uns gekommen, die vor uns auf die Gracht kamen. Als wir dann ebenfalls eine Abkürzung nehmen wollten, wurden wir ermahnt. Bei allen anderen hat die Mitarbeiterin von Lovers nix gesagt, nur bei uns...eine Frechheit. Wenn die Tickets nicht fast 80€ gekostet hätten für drei Personen wären wir einfach gegangen. Zumal die präsentieren Lichtwerke echt nicht überragend waren. Zudem sind, aufgrund der Menschenmenge, die Scheiben dauernd beschlagen, sodass man damit beschäftigt war die Scheibe zu säubern. Im großen und ganzen war das eine Erfahrung, die ich kein zweites Mal machen werde.
Date of experience: December 12, 2022
US
The boat ride is difficult to enjoy when you sit the opposite direction. More details needed to spot the house we are seeing and the guide describes. More times than not we could not find the building being described by the tour
Date of experience: December 12, 2022
Boat was too full, unabling to see the light sculptures in a proper way. Also: for that price there should be at least one (hot) drink included. There weren’t any drinks at all. Also, the windows weren’t clean and while Lovers cannot do anything about it, the ALF this year was really unimpressive, not like other years. Hard pass for next year and I won’t recommend it to anyone.
Date of experience: December 12, 2022
