Loop Mobile

I received the phone quickly and it was in excellent condition - better than expected. I would definitely buy my next device from Loop.

I just experienced possibly the very best customer service of all time. Spoke to Steven and I was greeted by this friendly and knowledgeable agent who took the time to listen to my concerns and answer all my questions, I appreciated the thorough explanation of what needed to be done for my order and why. Overall, I had a great experience with loop mobiles customer service!

Excellent customer service. Encountered issue with iphone that was out of control of Loop mobile and 9 months after purchase. Loop mobile was able to resolve my issue and were courteous and professional throughout the process.

KYEWORLEY REDBRRYRD LEVITTOWNPA2819056230656 PRViNE21029 Monday, July 29

Received the phone quick, didn't like the packaging with the phone screen was more protected.

Delivery Time and quality

Good phone good price

The package was sent by fedex and signed by someone else in the same park not delivered to my door/ unit

Phone came in with no damage at all, not even a scratch! Battery must have just been replaced since it had 100% Health. Very pleased with the pristine condition quality. Shipping is fast as well.

Great price. Item as described. Fast shipping.

First time shopping on loop mobile, shipping was fast and cases had great discounts. Received an apple silicone case but I ended up ordering the wrong size. Their customer support team was extremely helpful, I reached out via email and they were able to get the issue sorted pretty quickly. Was skeptical at first about purchasing from a new website but overall experience was great!

Loop Mobile is a great option if you don't want to break the bank and are comfortable buying refurbished products. I ordered a pristine iPhone 13 Mini, and it arrived in better condition than I expected. I was prepared to receive a phone with 80% maximum battery capacity, so imagine my surprise to see that it was 100%. I was really happy about this since there wasn't an option to request a battery upgrade. I didn't see any noticeable scratches outside of maybe a slight chip around the border of the camera. I haven't had a chance to make any phone calls, but I'll update the review if there are any problems. My only gripe is you need to be strategic when you order a device. Loop Mobile ships most of its products via FedEx 2-Day and (understandably) requires a direct signature. I wasn't planning on being home for most of the day, so I attempted to reschedule the delivery instead to a day I didn't have any plans. Unfortunately, that didn't seem to make a difference. FedEx's delivery tracking still said it was arriving early (i.e., the original scheduled day). Long story short, I had to wait until the following day so I could sign for my delivery. Overall, I would recommend Loop Mobile for gently used electronics, provided you plan ahead of time to ensure you or a housemate is available to sign for the delivery.

Bought a refurbished I phone through Amazon from this company. It is locked. I am having to wait a day or two to hear fro Loop.

Haven’t received my iPhone as of today. I can’t pull up the tracking information online, called customer service and No representative wasn’t available and they hung up. Need to do better with the customer service support and online ordering.. Not satisfied with the experience.

We received a device that would not turn on.

they were supposed to send me an unlocked phone, but it was not. sent me the wrong plugs and cords. paid good money on screen protector and data transfer and they are not interested in that at all. Will not use them again or recommend them

Don’t buy from them they report your phone stolen after 5 months and then your phones a paper weight and they won’t do anything about it

I paid for a very good graded phone and I received a port clogged dented and paint chipped phone that’s really rated fair at best.

After some anxiety from my side, the shipment arrived at my front door in time. There were glitches that made believe that the delivery would be late, but all went well. Faster communication with Loop in times like these would be good. Thank you for a good deal!

Phone does not seem to be unlocked. It will not connect to my carrier...