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HomeLiberty First Credit Union Reviews
Liberty First Credit Union logo

Liberty First Credit Union Reviews

4.683333333333334 out of 5 stars
4.683333333333334 out of 5 stars
4.7
|Excellent|60 reviews

Last reviewed 7 months ago

TrustScore

4.7
4.683333333333334 out of 5 stars
Excellent
5 out of 5 stars
53
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
3
60 reviews in total

Review summary

Liberty First Credit Union receives high praise from customers for its exceptional service and friendly staff. Many reviewers highlight the helpfulness of employees like Shawna and Ellie, who provide clear explanations and make members feel welcomed. The credit union is noted for its rewarding interest on checking accounts and ease of loan processes, contributing to a positive banking experience. However, there are some complaints regarding mistakes in paperwork that have caused significant issues, such as delays in home sales. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with many long-term members expressing satisfaction with the institution's services. Liberty First Credit Union is generally regarded as a great place for financial needs.

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Based on reviews, created with AI

See what reviewers are saying

customer
customerFeatured

7 months ago

5 out of 5 stars

My experience with Shawna was pleasant…

My experience with Shawna was pleasant and rewarding. She was very helpful friendly, and was fun to work with. Thanks so much Shawna .

Marcella
MarcellaFeatured

8 months ago

5 out of 5 stars

I was really uninformed about Credit…

I was really uninformed about Credit Unions so I was pleasantly surprised when I discovered all the benefits of belonging to a union that works for its members!! Ellie explained all the benefits and w... See more

customer
customerFeatured

8 months ago

5 out of 5 stars

Andrew helped us out a lot

Andrew helped us out a lot. Explained everything well and made us feel welcomed!

Jana Bartels
Jana BartelsFeatured

8 months ago

5 out of 5 stars

Great place and employees.

Great place and employees.

Filter by rating:
Travis Messersmith
Travis Messersmith
1 reviews•New Reviewer
9 months ago
5 out of 5 stars

Deal with Jason Bell has been great!

Deal with Jason Bell has been great!

Helpful?
Mikenzi Koehler
Mikenzi Koehler
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Always great service and very fast

Super kind and helpful service. Always love going to the bank and seeing everyone!

Helpful?
customer
customer
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Easy to work with employees

Easy to work with employees, courteous and professional. Welcoming.

Helpful?
Karla Aldana
Karla Aldana
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Personal, Supportive, and Refreshingly Genuine Banking Experience

I had an amazing first-time experience with Liberty First Credit Union! From the moment I walked in, I felt like I was being truly listened to, not just given generic, corporate responses like I’ve experienced at other banks. One of the loan advisors took the time to walk me through my options, explain everything in a way that made sense, and made me feel genuinely cared for throughout the process. The team made the entire loan application process smooth and approachable, and the Loan Officer Manager was wonderful to work with as well. They valued building a relationship with me, which is something I hadn’t experienced elsewhere. It was clear they were interested in helping me succeed, not just treating me like another number. I’m so glad I chose Liberty First, and I’m looking forward to continuing my banking relationship with them!

Helpful?
customer
customer
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Awesome Establishment.

Bridgette was super nice, walked me through all the steps of the loan process, and never once made me feel “less than” due to my low credit score. I highly recommend Liberty First.

Helpful?
customer
customer
1 reviews•New Reviewer
10 months ago
1 out of 5 stars

I haven't done business with Liberty…

I haven't done business with Liberty First Credit Union so why are you sending me things to sign and notifications like this one?

Helpful?
customer
customer
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Great service

Great service

Helpful?

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Brenda West
Brenda West
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Very friendly

Very friendly and helpful in setting up my account.

Helpful?
Austin
Austin
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Bridgette was very helpful and…

Bridgette was very helpful and informational! She exceeded my expectations and was extremely friendly while doing so!

Helpful?
customer
customer
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Great customer service

Great customer service. They helped me finance my vehicle fast and made it very easy. They were honest and offered good advice.

Helpful?
customer
customer
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Super friendly and efficient!

Super friendly and efficient!

Helpful?
customer
customer
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Everyone was great and patient

Everyone was great and patient. Answered my questions until I understood them.

Helpful?
Sharon Klimes
Sharon Klimes
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

She, Melany Lockhart for pleasant and being honest Sharon Klimes.

I’d simply have to say your staffs friendly personalities with honesty and being up front even though at the time my credit was very poor… but I’m determined to have a good credit rating in the near future…

Helpful?
Mark
Mark
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

6 stars out of 5

I couldn't be more pleased with Liberty First Credit Union.I have used their services for over 5 years. The new LaVista location is convenient for me. Banks don't do what this credit union does for me. Josiah is beyond good. Good service goes a long way with me. If you are looking for a great Credit Union Officer then please call Josiah. You won't be disappointed. Mark J

Helpful?
Nick Martinez
Nick Martinez
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Nellie Louge was a great help with the…

Nellie Louge was a great help with the process of our refinancing. We have been in contact with Nellie since last August looking for a car and finally found one.

Helpful?
customer
customer
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Shawna was awesome to work with

Shawna was awesome to work with. She got my car loan refinanced in one day!

Helpful?
customer
customer
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Mi idioma no fue un límite para ellos…

Mi idioma no fue un límite para ellos ,se esforzaron para que todo saliera bien y poder abrir mi cuenta ,ya solo estoy esperando mi tarjeta ,muchas gracias 🙂

Helpful?
customer
customer
1 reviews•New Reviewer
12 months ago
1 out of 5 stars

Terrible customer service nobody has…

Terrible customer service nobody has reached out to me to ask me any questions regarding my account

Helpful?
customer
customer
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Great folks to work with!

Great folks to work with!

Helpful?
Heather Rhinehart
Heather Rhinehart
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Doris was awesome to work with

Doris was awesome to work with. This is my first experience using a credit union and she has made the experience great. She is there to answer even the smallest of questions. I would highly recommend to my friends.

Helpful?
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About Liberty First Credit Union

Liberty First Credit Union is a financial institution serving members across Lincoln, Seward, La Vista, and Omaha, Nebraska. The credit union offers a range of banking services, including checking and savings accounts, auto loans, home loans, home equity loans, personal loans, and credit cards. With a commitment to providing accessible financial solutions, Liberty First aims to meet the diverse needs of its members by offering competitive rates and convenient services. The company caters to individuals and families seeking reliable banking options that prioritize customer service and community values. With multiple branch locations, Liberty First Credit Union is dedicated to helping its members achieve their financial goals through personalized support and innovative tools, such as the CardValet app for managing card usage.

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