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HomeLiberty First Credit Union Reviews
Liberty First Credit Union logo

Liberty First Credit Union Reviews

4.683333333333334 out of 5 stars
4.683333333333334 out of 5 stars
4.7
|Excellent|60 reviews

Last reviewed 7 months ago

TrustScore

4.7
4.683333333333334 out of 5 stars
Excellent
5 out of 5 stars
53
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
3
60 reviews in total

Review summary

Liberty First Credit Union receives high praise from customers for its exceptional service and friendly staff. Many reviewers highlight the helpfulness of employees like Shawna and Ellie, who provide clear explanations and make members feel welcomed. The credit union is noted for its rewarding interest on checking accounts and ease of loan processes, contributing to a positive banking experience. However, there are some complaints regarding mistakes in paperwork that have caused significant issues, such as delays in home sales. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with many long-term members expressing satisfaction with the institution's services. Liberty First Credit Union is generally regarded as a great place for financial needs.

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Based on reviews, created with AI

See what reviewers are saying

customer
customerFeatured

7 months ago

5 out of 5 stars

My experience with Shawna was pleasant…

My experience with Shawna was pleasant and rewarding. She was very helpful friendly, and was fun to work with. Thanks so much Shawna .

Marcella
MarcellaFeatured

8 months ago

5 out of 5 stars

I was really uninformed about Credit…

I was really uninformed about Credit Unions so I was pleasantly surprised when I discovered all the benefits of belonging to a union that works for its members!! Ellie explained all the benefits and w... See more

customer
customerFeatured

8 months ago

5 out of 5 stars

Andrew helped us out a lot

Andrew helped us out a lot. Explained everything well and made us feel welcomed!

Jana Bartels
Jana BartelsFeatured

8 months ago

5 out of 5 stars

Great place and employees.

Great place and employees.

Filter by rating:
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I have been a member of LFCU for many…

I have been a member of LFCU for many years now and always got great service thank you

Helpful?
customer Roger Ybanez
customer Roger Ybanez
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Just great customer service

Just great customer service. Always

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Hesitant at first.

So hesitant at first but after we got the process rolling it went pretty seamless. I haven't used their other products other then getting a loan for a vehicle. They were very helpful and answered any questions. Then life happened, I ended up making a choice (credit card) got behind on the payments. We communicated back and forth and a solution was found and again they worked with me. Based of my experience I give them 5 stars. I was recommended by another family member and I myself have recommended them to someone else.

Helpful?
ALAN OLIVA
ALAN OLIVA
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Have always been great

Have always been great, friendly, courteous,

Helpful?
Rich Paulsen
Rich Paulsen
1 reviews•New Reviewer
8 months ago
2 out of 5 stars

Takes too much time to clear checks

Put a check in from a broakerage account. Three days after I put it in they call me and say it would be a week before the check would process. Was 10 days before the check entered my account. Been banking for 55 years and never encountered something like that.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I've been a member since 2010 and I…

I've been a member since 2010 and I have never regretted the decision. Great place to bank.

Helpful?
Rebecca Heavican
Rebecca Heavican
1 reviews•New Reviewer
8 months ago
3 out of 5 stars

Not as helpful as they pretend to be

They aren't as helpful for people who don't have money. They offer good rates for those that don't need to borrow any $.

Helpful?

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customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Been a customer for 20 years

Been a customer for 20 years. They are always helpful no matter what my needs

Helpful?
Tom F
Tom F
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Very helpful friendly people

Everyone is very helpful with any questions so ion you have and all are very friendly.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Grateful to have found them!

Great outfit, high interest yields on my savings. Incredible kind customer service! Feels good to be supporting a credit union instead of a giant corrupt bank too.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
4 out of 5 stars

Great nice people.

Great nice people. Great lawn depth. Truly horrible app.. You can never get on it. Always down and will not let you open it.

Helpful?
Reggie
Reggie
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Aahmad was super helpful & patient

Aahmad was super helpful & patient

Helpful?
Curt Thege
Curt Thege
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Convenient and very helpful

Convenient and very helpful

Helpful?
customer Scott Dickey
customer Scott Dickey
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Everything went very well

Everything went very well. The banker was nice and professional was done in about three hours.

Helpful?
Kamana Tshibengabo
Kamana Tshibengabo
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Kudos First Liberty Folks!

The people at Liberty First Credit Union are friendlier than people at any other banking institution where I have had an account. Besides, none of my loan applications has ever been turned down!

Helpful?
customer Ronaldhoffman
customer Ronaldhoffman
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Ability to help me out with loans that…

Ability to help me out with loans that I need

Helpful?
Leon
Leon
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Customer Oriented

Honest, customer oriented, has all the services I need, friendly.

Helpful?
Cynthia F.
Cynthia F.
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Very personable credit union.

I feel like family everything I walk into the Liberty First Credit Union on 56th Street in Lincoln. I am greeted immediately with a smile and the service is quick. I definitely like credit unions over a banks. I highly recommend using Liberty First Credit Union for all your financial needs.

Helpful?
Fred H.
Fred H.
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Great place to do banking

Caring, helpful staff, and we earn good interest each month with only a few criteria to meet. We're glad we found this place several years ago.

Helpful?
customer
customer
1 reviews•New Reviewer
9 months ago
5 out of 5 stars

No comment as I’m a co-signer.

No comment as I’m a co-signer.

Helpful?
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About Liberty First Credit Union

Liberty First Credit Union is a financial institution serving members across Lincoln, Seward, La Vista, and Omaha, Nebraska. The credit union offers a range of banking services, including checking and savings accounts, auto loans, home loans, home equity loans, personal loans, and credit cards. With a commitment to providing accessible financial solutions, Liberty First aims to meet the diverse needs of its members by offering competitive rates and convenient services. The company caters to individuals and families seeking reliable banking options that prioritize customer service and community values. With multiple branch locations, Liberty First Credit Union is dedicated to helping its members achieve their financial goals through personalized support and innovative tools, such as the CardValet app for managing card usage.

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