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HomeLiberty First Credit Union Reviews
Liberty First Credit Union logo

Liberty First Credit Union Reviews

4.683333333333334 out of 5 stars
4.683333333333334 out of 5 stars
4.7
|Excellent|60 reviews

Last reviewed 7 months ago

TrustScore

4.7
4.683333333333334 out of 5 stars
Excellent
5 out of 5 stars
53
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
1
1 out of 5 stars
3
60 reviews in total

Review summary

Liberty First Credit Union receives high praise from customers for its exceptional service and friendly staff. Many reviewers highlight the helpfulness of employees like Shawna and Ellie, who provide clear explanations and make members feel welcomed. The credit union is noted for its rewarding interest on checking accounts and ease of loan processes, contributing to a positive banking experience. However, there are some complaints regarding mistakes in paperwork that have caused significant issues, such as delays in home sales. Despite these occasional setbacks, the overall sentiment remains overwhelmingly positive, with many long-term members expressing satisfaction with the institution's services. Liberty First Credit Union is generally regarded as a great place for financial needs.

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Based on reviews, created with AI

See what reviewers are saying

customer
customerFeatured

7 months ago

5 out of 5 stars

My experience with Shawna was pleasant…

My experience with Shawna was pleasant and rewarding. She was very helpful friendly, and was fun to work with. Thanks so much Shawna .

Marcella
MarcellaFeatured

8 months ago

5 out of 5 stars

I was really uninformed about Credit…

I was really uninformed about Credit Unions so I was pleasantly surprised when I discovered all the benefits of belonging to a union that works for its members!! Ellie explained all the benefits and w... See more

customer
customerFeatured

8 months ago

5 out of 5 stars

Andrew helped us out a lot

Andrew helped us out a lot. Explained everything well and made us feel welcomed!

Jana Bartels
Jana BartelsFeatured

8 months ago

5 out of 5 stars

Great place and employees.

Great place and employees.

Filter by rating:
customer
customer
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

My experience with Shawna was pleasant…

My experience with Shawna was pleasant and rewarding. She was very helpful friendly, and was fun to work with. Thanks so much Shawna .

Helpful?
Marcella
Marcella
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

I was really uninformed about Credit…

I was really uninformed about Credit Unions so I was pleasantly surprised when I discovered all the benefits of belonging to a union that works for its members!! Ellie explained all the benefits and we felt very comfortable with the process!!

Helpful?
customer
customer
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

Andrew helped us out a lot

Andrew helped us out a lot. Explained everything well and made us feel welcomed!

Helpful?
Jana Bartels
Jana Bartels
1 reviews•New Reviewer
Featured
8 months ago
5 out of 5 stars

Great place and employees.

Great place and employees.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

As a new member my questions were…

As a new member my questions were answered and I appreciate the way I was treated yesterday when transferring funds to my account..I was a little confused but Kate was a great help..thank you Liberty First.. sincerely Sam Bustamante

Helpful?
Lonnie
Lonnie
1 reviews•New Reviewer
8 months ago
4 out of 5 stars

Nice Credit Union

Everyone at the locations in Lincoln are very nice and helpful.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I have had a good expierince with…

I have had a good expierince with Liberty First and staff. we have been member for years!

Helpful?

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customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I had a problem with an account that…

I had a problem with an account that was quickly resolved. The person helping me was very nice.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Interest on checking is very rewarding

Interest on checking is very rewarding. Easy to work with for all types of loans!

Helpful?
Gayle Kurth
Gayle Kurth
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Friendly quick service

Friendly quick service

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Friendly fast service in the…

Friendly fast service in the drive-through.

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
1 out of 5 stars

The people who purchased our home…

The people who purchased our home financed through LFCU and they screwed up paperwork, which pushed the sale date back on our home costing us several hundred dollars and conveniently they could do nothing about it. They owned the mistake but have never done anything to fix it and blamed “legality”, which may be true, but it’s a massive mistake and I will be moving banks when we get settled. I’ve love being at LFCU, but that was a mistake that was the final straw.

Helpful?
Marvin Kadavy
Marvin Kadavy
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

You are treated as a person and not just another number.

All staff are very friendly. I have been with them for over 25 years with no bad experiences. I recommend them to family and friends.

Helpful?
Dan Myers
Dan Myers
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I’ve bank with LFCU and its…

I’ve banked with LFCU and its predecessors for 45 years. Great customer service, Morgage loan products, seminars and innovation. Ease of online banking.

Helpful?
AK
AK
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I have been banking at Liberty First…

I have been banking at Liberty First Credit Union for over 20 years now and they have been the best financial institution I have worked with and they meet all my banking needs! The staff are top notch!

Helpful?
John Jr Lefler
John Jr Lefler
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Helpful customer service and great…

Helpful customer service and great rates.

Helpful?
Zach Harder
Zach Harder
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Loan acquisition

I worked with Jessica Daniel to get a debt consolidation loan following our wedding. She made the process so easy and explained everything step by step in a way we could understand! We look forward to working with her and LFCU again in the future!

Helpful?
customer
customer
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

I was able to come in and get multiple…

I was able to come in and get multiple things taken care of at once without having to see a banker. Which was really convenient since I don’t live the closest to my nearest location and cannot always go there often. They got me everything I needed taken care of at the teller line and they were super helpful.

Helpful?
Keith A Miller, Sr
Keith A Miller, Sr
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Just having good communication with our…

Just having good communication with our bank and occasionally going in to discuss business, priceless. I, (We), will enthusiastically continue to do our business with Liberty First Credit Union.

Helpful?
Genevieve Lempka
Genevieve Lempka
1 reviews•New Reviewer
8 months ago
5 out of 5 stars

Making you feel like Family

We have been a liberty first customer for over 35 years. And we would never think of changing to any other financial institution. Liberty First always treats us as they would treat their family, they have ways that help you make money off your money, which is incentive to save. They always have great interest rates whenever it comes to buying a car compared to others. At this time, there is nothing I can think of that they could do any better

Helpful?
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About Liberty First Credit Union

Liberty First Credit Union is a financial institution serving members across Lincoln, Seward, La Vista, and Omaha, Nebraska. The credit union offers a range of banking services, including checking and savings accounts, auto loans, home loans, home equity loans, personal loans, and credit cards. With a commitment to providing accessible financial solutions, Liberty First aims to meet the diverse needs of its members by offering competitive rates and convenient services. The company caters to individuals and families seeking reliable banking options that prioritize customer service and community values. With multiple branch locations, Liberty First Credit Union is dedicated to helping its members achieve their financial goals through personalized support and innovative tools, such as the CardValet app for managing card usage.

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