Lextons Estate Agent Reviews

I would not recommend Lextons . We are in no chain simple buy and altough a lot of delay was due to the vendor, the estate agent didn’t help at all . There was no on time chasing no clear communication . In fact 7 months in and we still have not received the Memorandum of sale from the agent . Very upsetting to be treated this way . We are a family of 4 with two little children and the whole process was very stressful.

I had multiple unauthorized entries into my property by Lextons and their representatives based in the Hove Office, including one occasion where the landlord entered my private bathroom without clear permission, he slipped in through the front door after I consented to allowing someone in to test the fire detector. On another occasion I refused an agent access because I did not get 24 hours notice, in response I received a letter rearranging a visit with a "warning" that if access was refused I would be charged an abortive call out fee. I felt intimidated and made a formal complaint. There was no excuse for this behavior. I have been a co-operative, exemplary tenant and if they could have just explained they wanted to inspect the property there would have been no pushback from me. However, their conduct was extremely disrespectful and made me feel vulnerable. I would not rent through them again.

Beautifully advertised flat, quick response to our request, always with kindness and understanding. Professionals and friendly. We liaised initially with Molly and then Michelle, who facilitated the whole process up to the point we got the keys. We were always communicated in a timely manner and details as to where we stood at each step of the process. We faced a situation with our cat that we did not know if she would be allowed in the building and both ladies went above and beyond for us! We could not be any happier with the service. Huge thank you Michelle and Lextons for your excellent service standards!

Would highly recommend this letting agent everything was done quickly and efficiently and Michelle is a brilliant letting negotiator and brilliant at what she does!

Friendly, responsive service over the phone and via email. Great automation during referencing made everything very smooth and hassle free. No complaints whatsoever, highly recommended.

Lextons made the process so simple and efficient. Helpful advice throughout the process.

Would give zero if I could. Never deal with Lextons unless you conduct all conversations by email. Get it in writing. Completed with them today. Very unpleasant experience. Would never buy or sell a property through them in the future. To be avoided in my opinion.

I have worked with Lextons for lettings and property management for the last five years As a landlord I have experienced an excellent service and found the staff at the Church Road office to be extremely helpful. I would recommend them.

Simple, straight forward, questions always answered fast and well, easy to use website

Found a fantastic flat for me. Helpful staff. Always replied to my questions

It was nice interacting with sara

Strong team ,always prepared to help Promt response to enquires Always polite and pleasant to deal with

Lisa, Amy and team were fantastic in assisting with our purchase. They were responsive and always available to clarify our concerns. They even did good to follow up with solicitors when necessary. Managed to get us the property pretty quick compared to the usual 6 months ordeal.

Found a tenant very quickly, very professional service

Sofia has provided me constantly with updates in regard to our new move in (student letting). It has only been a few weeks but she has been very pleasant to work with and very fast. She has quickly provided documents on request such as floor plan, inventory list, helped with bills and our Broadband situation.

On a really miserable Thursday I enjoyed excellent show rounds of two Hove properties given by Lisa Morgan at Lextons. Arriving into Hove from London, Lisa was able to advise on areas and also shared great local knowledge which was very much appreciated .

Tina, the branch manager, in the Kemptown branch of Lextons was absolutely fantastic at every stage of our purchase. She facilitated the negotiation stage being fair to both vendor and purchaser. She then lubricated the deal acting as go between. Whenever we felt our purchase was going nowhere, she would intervene and help things along. We always felt in the loop at every stage. Thank you, Tina!

On 19.07.2023 Lextons did two hours of 'block viewings' and showed nine viewers my flat - the following day I had tenants confirmed. Swiftly thereafter all the relevant checks were carried out (EIPC etc) and meanwhile I was in communication with Sofia, who was arranging the references, tenancy agreement and inventory. By 07.08.2023 I heard again from Sofia with the references and by 09.08.2023 the tenancy agreement was signed by all the parties and sent to me under cover of a helpful email from Sofia confirming the next steps and links for any maintenance/accounts queries for future ref. A lot of work had been promptly carried out on my behalf while I just got on with my life, no fuss, no hassle and a great service from nice people. Very reassuring.

I recently used Lextons to let out my flat in Hove and they have been very professional and efficient from the beginning, I would recommend them to anyone.

I would like to give it a Zero rating but it doesn't seem possible to do that and write a comment. My property never even went on the market and I was landed a £720 bill on the ill advise regarding my lease. I found the agent, Amy, to be arrogant and lacking knowledge and experience in her industry. In the 3 weeks that I was bound to them, I gained more stress than I do running my own business. These people push you to their recommended contacts - surveyors, solicitors, EPC agents etc - all commission based. Non have your best interest at heart. You can find cheaper and better yourself. Their business culture runs on giving clients recommendations and advice on fight-defend mode and creating hostility. I am so glad I was able to cut ties with them without having to fork out more money to them. As a business owner I am all about word of mouth and helping businesses to grow - with this one - I would recommend you trust your instincts and go elsewhere.