I took one of their Spanish courses in Mexico. Something I was really looking forward to, but was let down massively. Whilst the Spanish lessons were not bad, they were certainly intense. I had one teacher who seemed to get a little frustrated if I wasn't understanding something fully; he seemed to lack patience, so, that wasn't great. The lessons were quite boring, and the School did not offer any extra curricula activities. Overall, the experience was boring. I paid a significant amount for the lessons and accommodation. I did not get value for money, particularly with the accommodation. The host family had some ridiculous rules which I was not aware of prior to signing up and making the payment. I found that I was deeply unhappy there, so I ended up moving, which was a big risk. I asked for a refund for the days I wasn't going to be staying at the host's accommodation. The host said she would give me a partial refund, which I thought was absurd because I was no longer going to be staying there. It made me feel like I was being robbed, and made me question why they were going to hold onto my money if I wasn't going to be at the accommodation. The host woman was an awful person, she tried to put me down, belittle me, and make me feel bad. She was not warm and welcoming. There were times when she also lied to me and did not provide food or provided food at a much later time than she was supposed to. This had a negative impact on my overall experience. I approached Language International about the situation and they did nothing to help me. They signposted me to the School director who was clueless on how to help me in my situation, and satisfied with giving me a partial refund. It was through Language International that I found this language course and accommodation, and when I got into a situation with it, they did nothing to help. Prior to me paying for the course, they were very attentive, but as soon as they had my money (and I came to them about an issue), it was the opposite, very unhelpful.
They also sent me somebody else's itinerary and invoice, which I thought was unprofessional. I understand that mistakes can happen, but when I pointed it out to them, they didn't own up to that mistake, which is another red flag, because I received somebody else's details/information, which makes me wonder if somebody else got mine. This is a GDPR issue.
I'm afraid that I would not recommend Language International. They have poor customer service and do not help you when you need them to.
Do business with them at your own risk.
There are several other language schools out there who conduct their business in a more ethical way.
ACTION: Please provide the email address I should use to get in touch.