Klook Travel Reviews

Disappointed with Klook’s Customer Service Handling of Hotel Rebooking During Bad Weather I recently booked a hotel through Klook for a trip that was unfortunately affected by bad weather. Due to safety concerns and ongoing flight disruptions, I decided to postpone my trip — a responsible decision made to avoid potential risk. I immediately reached out to Klook requesting to rebook my hotel reservation, not cancel it. Despite providing context and supporting documentation and I explained this multiple times and even escalated the issue, hoping for flexibility and understanding. Still, Klook's support leaving me uncertain and unable to finalize my plans. After many follow ups and sending multiple emails there's still no clear assurance, I eventually rebooked my flight and sent proof of the updated itinerary. However, the experience was unnecessarily stressful, and I felt that Klook prioritized rigid policies over real-world situations like weather disruptions and customer safety. I sincerely hope Klook improves its customer service by showing more empathy and responsiveness, especially during unforeseen travel circumstances. Travel is unpredictable, and support teams should be ready to adapt accordingly — not pressure travelers into choosing between losing money or risking their safety. On a positive note, I’d like to commend Agoda, who handled a similar concern swiftly and with much more understanding. Their support team was responsive, helpful, and resolved my request quickly without unnecessary stress. A clear example of how customer service should be handled. I will never book hotel reservation with Klook again.