Straightforward; easy to find the information I was looking for.
Great. Offers conveniece.
Good overall experience
Zero stars in not an option sadly. Klook are absolutely useless and the customer service is appalling to say the least. Booked a 7 seater car through Klook, landed in Alicante Airport and presented to collect the car from Avis. Klook had reserved a category F vehicle which is a 5 seater not 7. There is no customer service telephone number to call and the online chat was unavailable! I sent an email and received an auto response saying they'd be in touch but it may take some time. Useless service. Lesson learned, never again Klook.
Amazing its so easy to book
Quick service. Immediately got the tickets for an amusement park in my email. Also cheaper than the official site. Good job, Klook!
Made a booking for an event in Osaka Japan. The event was suppose to start at 5pm and last 50 min to 1hr: 10 min and made another appointment that took place at 7 pm. But upon booking the event stated will start at 6 pm not 5 pm so I won't be able to attend the othee event that starts at 7 pm becaue they are far from eaah other. I contacted customer service and told them and they acknowledged they are in the wrong for putting the event start at 5 pm instead of 6 but reused to refund me money instead wanted to give me 30% klook credit. I refused it because it is their fault not mine. They said we will escalate it and after escalation they dubbled down for refusal and offered me 50% credit of klook and I refused. I have all screenshot and them openly admitting being wrong but refusing to compensate me. The amount was about 72$. This will be the last time I book with them and will go for another company like trip instead.
Because we kept going back to the beginning
VERY FAST AND EFFICIENT SERVICE TO BOOK SO I AM HOPING THAT THE PICK UP FROM THE AIRPORT WILL BE THE SAME
Great its a great experience
I was double charged for my rental car bookings with Avis when I used Klook to book it. Avis even charged extra for other items which Klook did not help to recover at all.
I am grateful that look exists it’s been helping me a lot during my vacation
menus easy to read & worked smoothly on the browser
all good in klook!
The sure way to get screwed is to buy something from Klook! They take your money but do not deliver. Save your self from the headache and find an alternative.
easy purchase
fast and easy booking
Easy to use, nice experience
Thank you it was great
Good work with reservation so quickly and fun to have talk
Based on analysis of 40 reviews rated 1-2 stars for Klook Travel
“Contacted customer service and received a half-assed copy-pasted apology with no actual explanation”
“I booked a hotel through this website because it showed better prices compared to other platforms on Google maps”
“Ik heb geen gebruikt gemaakt van mijn voucher en op tijd geannuleerd, ik krijg geen refund”
“I made a booking, checked out, received confirmation only to find out my booking was cancelled INSTANTLY for no reason”
“Been multiple days now and no response and no refund”
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Klook Travel is a comprehensive online platform that specializes in providing travel-related services, including attraction tickets, tours, accommodation, and transportation options. The company caters to a diverse audience of travelers looking to enhance their travel experiences by offering discounted tickets for popular attractions, guided local tours, and various transportation solutions, such as airport transfers. With a focus on enriching travel experiences, Klook Travel allows users to discover and book unique activities across multiple destinations, including iconic locations in Southeast Asia. The platform aims to meet the needs of both leisure and adventure-seeking travelers, ensuring they have access to a wide range of options that suit their interests and budgets. By providing a user-friendly interface and exclusive travel deals, Klook Travel positions itself as a valuable resource for those planning their next getaway.
Klook Travel receives high praise from consumers for its easy and smooth booking process, with many highlighting the user-friendly interface and fair prices. Reviewers frequently mention how quick and convenient it is to secure tickets and make reservations, contributing to an overall positive experience. However, some customers express frustration over misleading pricing and issues with refunds, particularly when cancellations occur. A few negative reviews detail experiences where guides failed to show up, leading to dissatisfaction. Despite these concerns, the majority of users appreciate the service's efficiency and affordability. Overall, Klook Travel is viewed positively, with a strong emphasis on its ease of use and good value.
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