Over a year ago
Ordered a T-shirt and received a hat. Currently been stuck in online chat for 15 minutes, agent has stopped responding.
Awful experience. Kitbag sent the wrong order, when I tried to contact them they ignored my messages and then reported their policy didn’t allow for an exchange, despite them sending me the wrong order. Would never use again. Paid more elsewhere to get my son’s football kit on time and as ordered.
I need a replacement Portugal strip for my grandson as the one I had bought in Portugal was too small and they would not replace it. I found kitbag online and they delivered on excellent timescale reducing the disappointment for my 6 year old grandson. Thank you
ein sehr gutes Produkt schnelle Lieferung
Quick and easy process.
Good quality
Great service from ordering to receiving goods . Highly recommend.
Superb service Product delivered quickly. Quality 100% Value for money was excellent too.
Bought two tee shirts. - Claret L and Blue XL. They were identical in size. Called Kitbag who immediately refunded me, including carriage. I ordered a second XL on basis that I couldn't be unlucky twice. It was only marginally bigger than the large but I kept it. (I'll lose some weight) Great shirts, reasonable price, fast delivery and excellent service if there is a problem. Can't really ask for more - but be wary of the size issue ....unless I got two from a bad batch.
Easy to order ,kept updated on my order and excellent quality 👍
Great items and fast shipping 👍🏻
Ich habe Trikot BVB schon zurückgeschickt und trotzdem muss ich es bezahlen. Ich hatte das Problem gemeldet und keiner hat es reagiert deswegen finde ich schlecht.
Quick delivery and kept me in formed with tracking the order
Great price ,fast delivery
Easy to buy Good pricing Quick delivery
First time using and id come back again
Can not fault kitbag for the stuff I buy it's a pity you have to pay for it to be delivered 🙃
I got sent the wrong item and emailed them 3 times to arrange a refund and no reply I am out of pocket and my children didn’t have their kits for thier birthday parties would not recommend using this website
Estimated date of arrival was off but other than that a good experience.
Amazing quality gloves and fast delivery
Never received it
Based on analysis of 28 reviews rated 1-2 stars for Kitbag
“Avoid at All Costs – Unreliable Service and Broken Promises I placed an express delivery order with Kitbag on Monday...”
“After contacted the customer service several times now, and ask them how to fix this, they say "we will look into thi...”
“Given the urgency, I paid extra for express shipping, expecting timely processing and delivery”
“Avoid at All Costs – Unreliable Service and Broken Promises I placed an express delivery order with Kitbag on Monday...”
“I sent clothes back long time ago paid over 1500 swedish sek they recieved order and never paid my money back”
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Kitbag is an online retail platform specializing in sports merchandise, offering a wide selection of apparel, accessories, and memorabilia for fans of various sports. The company provides products from a range of teams and leagues, catering to sports enthusiasts looking to support their favorite clubs. With a focus on quality and authenticity, Kitbag sources officially licensed merchandise, ensuring customers receive genuine products. Targeting both individual consumers and sports organizations, Kitbag aims to meet the needs of fans seeking to express their loyalty through merchandise. The platform is designed for user convenience, featuring an intuitive interface that allows customers to easily browse and purchase items online. By providing a comprehensive range of sports-related products, Kitbag positions itself as a go-to destination for avid sports fans.
Kitbag receives a mix of feedback, with many customers praising the fast delivery and quality of products. Reviewers frequently highlight their satisfaction with the speed of service, noting that items often arrive quickly and securely. However, a significant number of complaints arise regarding order accuracy, with several customers reporting receiving incorrect items or experiencing issues with returns. Some express frustration over unresponsive customer service, particularly when trying to resolve issues related to wrong items or refunds. While many appreciate the overall shopping experience, the inconsistency in order fulfillment and customer support dampens the overall sentiment. Despite the positive experiences shared, the recurring issues with order discrepancies and service reliability lead to a cautious recommendation.
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