I'm Head of Organic Growth at a big e-commerce multinational. Our SEO strategy required thousands of product descriptions in 12 different languages and localising some of those into other markets. For a while we tested some agencies, but we always had issues with the quality, the feedback we gave, the service we received, the sync with the team, the deliveries, the way of invoicing...
One of our SEO managers recommended Key Content as he had worked with them in a different company and he claimed the experience was good.
We contacted Key Content for a test to see if they could provide something more in line with our needs and wants. They responded quickly. We had a call with them to explain everything we were looking for and they offered a free quality test in different languages to better understand our expectations. The test was good. Then they provided an offer, which was in line with our budget. We actually couldn't believe the price they offered in relation to the quality they provided in the test, so we were a bit suspicious.
The service was GREAT! The quality has always been of an amazing standard. We had a dedicated point of contact who always synced perfectly with our team members, was aware of our every need and had suggestions to improve our own working process through tools and innovations. There has not been 1 delay in the deliveries, they managed perfectly every feedback we gave and updated the articles when necessary. Gonzalo Suárez, our point of contact, has visited our offices many times to meet the team in person, exchange impressions and ideas and collaborate with us on improving the working system.
We have been collaborating with Key Content for almost 4 years now and we feel them as part of our own company. Reliable, efficient, professional, extremely detailed focused... after working with them I can't imagine working with anybody else. Top notch!