Just Travel Cover Reviews

Ignore previous criticism. Once the review appeared on Trustpilot the service improved and I spoke to a very helpful person in Durban. They did have a problem emailing me my documents and got me through showing me how to access them online. I was then contacted by the very clear and pleasant Beth from Sunderland who recognised my disability and ensured that I have everything I need for next weeks trip. Note that the call centre for buying policy is in Sunderland but all administration queries go to South Africa- which is much better than having them dealt with by a robot. I would prefer more presence in Sunderland but I cannot fault the care I have had this week on both continents. I think that posting a review on Trustpilot definitely helped me get attention in a time of rising panic.

Swift and easy to follow process . Product meets my requirements at a competitive price

This is the second time I have used Just Travel. I have not had to claim so I cannot comment on how smooth the process would be. I must say there was a discrepancy on the policy, I called and the young man changed no questions asked which was refreshing. Many thanks

Good to talk to. A real person answers prompt sort out and completion of quote

The first quote I received said that I had no health issues, although I had listed one. I saved this quote and decided to do a second one the next day. This time everything was listed for myself and my wife. Although we both have some, minor, health issue I feel we were offered insurance at a reasonable price. It’s quick and easy to enter the information required, but I would suggest you need to check everything before accepting one of the quotes.

Excellent and very professional service from Danielle during my telephone application for our travel Danielle explained the levels of cover available and was extremely knowledgeable when I had a number of queries during the call. Thank you for an excellent service, and would highly recommend Just Travel Cover

Got a quote online. Rang the company without a long wait call answered very swiftly and got through to Jessica. Very polite lady and very efficient! Easy to understand. Got a great price for gold cover with added smart luggage too. Will be using this company again. 5 stars

I have used Just Travel previously because their Prices are competitive for senior citizens with preexisting health conditions,plus their website is easy to use.

I went with this company because of an e-mail I received with a promo code (REACH - 12%). The prices were reasonable but the promo code didn't work. EDIT: thank you for this action, really appreciated.

Shame i couldn’t phone to talk to someone on a Saturday. Although I have taken out insurance with you for a few years it was nice to receive a 7.5 discount but disappointed that this wasn’t really a discount as they added an admin charge which wiped out the discount!

We ALWAYS use Just Travel, excellent staff with exceptional knowledge on health conditions and insurance. I would go as far to say Just Travel is the BEST

We paid for our travel cover which included pre existing medical conditions and the price was very reasonable we also purchased smart luggage and this is where it went wrong our baggage was lost on return and the 39 minute payout has still not been received as of now (21days) admittedly they could not pay into the first bank account I gave but when I changed this still no payment has been received then apparently after 48 hrs you should receive £500 but they now want proof from the airline that the luggage has not been retrieved I understand this but they are 19 days late in asking for the required information

Nyomi was very helpful and resolved the matter very quickly for me.

Easy to use on line travel insurance form. You get a quote at very reasonable prices and I have never been happier with their service. I have used this Company many times. Great service, would recommend.

Danielle was a very helpful and pleasant girl who explained everything very clearly gorgeous my insurance quote

I always use just travel covers, the price is just right

Easy to use website, extremely good value for money policy which covers existing medical conditions

Travel Advisor Kayleigh was very efficient and helpful through the enquiry and booking process.