★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Infinity Cruises receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
This is NOT a reliable Company and it is impossible to get any response from them to legitimate complaints.
Be very careful if you use this Company.
When things go wrong, as they did for my cousin and myself on our supposedly “luxury” land and cruise holiday in South Africa, you will find that Infinity Cruises does NOT have Complaints Prceedures.
You will only be able to get your complaint as far as Customer Services and they will block any complaint.
In our case Customer Services stopped responding once we asked for our complaint to be forwarded to a Complaints Procedure and asked for Senior Personnel to examine our case.
We had been badly let down by the poor quality and complete inappropriateness of the hotels we had been allocated by Infinity Cruise for 7 out of the 10 nights of the land part of our trip.
This severely impacted on the quality and the enjoyment of these important days in our itinerary. The poor hotels, especially the last in Mauritius left us feeling cheated of the sun, sea and san experience we had been promised at the end of our holiday.
I have found it impossible to contact any one at Infinity Cruises so I am now contacting ABTA with our complaint.
Infinity Cruises 1st class again .
After dealing with Mike for some years I was very happy to deal with Justin who has taken over from him. Such a lovely professional man and helped us all the way through our booking experience for our next adventure, he kept in contact at all times and nothing was too much trouble, well done Justin.
From 7 Ladies that like to travel.
Transfer from Hotel to airport did not arrive so booked a taxi from hotel. Requested Infinity Cruises refund taxi fare. This has now been 6 weeks with no meaningful response
I booked a tour of India and Celebrity Cruise Mumbai to Singapore with Infinity Cruises. Bobby D. helped me book the trip whilst I was staying in Australia so he had to cope with time difference etc. I had lots of questions before the holiday and Jacqui in Customer Services very patiently answered questions and helped. The hotels on the Golden Triangle tour were simply fabulous and all transfers were efficient and on time. Cruise Fabulous. I would certainly book with Infinity Cruises again - they made our holiday great 👍- thank you so much
Very good apart from having to get in touch twice then being told offers ended that day rushed into purchasing then finding out the offer was still current not happy about being deceived
I booked a holiday through Eric for a 7 night Golden Triangle tour in India, Cruise with Norwegian from Kuala Lumpur to Bali and a 5 night stay in Bali for 2 couples.
The whole experience was brilliant from flights to transfers everything was spot on.
Have booked again for San Francisco in October.
Iain, Trish & friends.
Firstly, I have to say I really like Travelzoo who initially advertised the deal I was buying. I have purchased, and enjoyed several of their holiday packages over the years. I expected this trip was to be no different. That was not the case.
Last year they advertised an 18 day trip; return flight to India, 7 days in India, 2 days in Dubai then a 7 day cruise around Dubai on MSC. I was led via their link to Infinity Cruises (parent company Infinity Media Promotions). - I was signing up for that 18 day package and would be travelling with everyone else who signed up.
Initially going with someone, but then travelling solo, I spoke with Bobby Dalal who assured me that there would be 3 lots of 10 people around my age on the trip, so that even traveling alone, I felt that I would be part of an organized group where I could meet others and share the travel experience. At least I would recognise a few faces on the 6000 berth cruise.
After the wonderful 7-day tour of India, the 5 of us, (the other 25 were MIA....) were flown to Dubai where I was kept aside at the airport and found myself alone in a hotel for 2 days
On MSC Virtuosa, I was given 10pm dining, and my request to share meal tables was unfulfilled due to the lack of English speakers, so once again I was left alone for the remainder of what was to have been my wonderful birthday holiday.
On my return, I contacted Infinity Cruises to share my thoughts on the holiday. They ignored my note for a week, so I called and spoke to Jackie. Surprisingly, the company was not interested. Eventually they said that they would investigate, but it would take 28 days. At 35 days, I contacted ABTA and immediately got a response. They offered me a goodwill payment of £150 but suggested that I thought twice about contacting ABTA and going to arbitration as if I lost I would then have to pay them another £168 – I saw that as a veiled threat.
As a matter of principle, I decided to pursue arbitration because I felt this company had misrepresented themselves to me about the holiday. Arbitration changed nothing, they were 'not at fault'. I am certainly not the first person to complain and be ignored. They made it clear once I complained, that after the 7 days I should have known I was on my own – though it was never actually mentioned. Interesting that all they were responsible for was the trip to India and not actually the cruise. I paid for an 18 day tour in a group. They were concerned about the first 7 days but then just brokered the rest of the holiday. Even my cruise tickets were not provided by them, My ex had to log in for the cruise so I could get my tickets.
Travelzoo has partnered with Infinity Cruises.
In my opinion, this is not a good company to deal with. I paid nearly £4000 to them upfront for the whole 18 days. Only five of the supposed thirty bought the holiday. Had I been told the truth, (that Infinity Cruises were not selling an 18 day vacation package to India and Dubai, that there was no group, that they were instead acting as consolidators, selling bits and pieces of travel and cruises,) I could have booked a birthday trip where I didn't spend 11 of the 18 days on my own. I appreciate that this may not concern couples, but there are lots of people who travel alone now. There are some great companies out there – please read the reviews and pick one who cares about you, an ethical company wanting you to have value for your hard earned money. Don't let this company ruin your holiday of a lifetime .
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
