This is NOT a reliable Company and it is impossible to get any response from them to legitimate complaints.
Be very careful if you use this Company. When things go wrong, as they did for my cousin and myself on our supposedly “luxury” land and cruise holiday in South Africa, you will find that Infinity Cruises does NOT have Complaints Prceedures. You will only be able to get your complaint as far as Customer Services and they will block any complaint. In our case Customer Services stopped responding once we asked for our complaint to be forwarded to a Complaints Procedure and asked for Senior Personnel to examine our case. We had been badly let down by the poor quality and complete inappropriateness of the hotels we had been allocated by Infinity Cruise for 7 out of the 10 nights of the land part of our trip. This severely impacted on the quality and the enjoyment of these important days in our itinerary. The poor hotels, especially the last in Mauritius left us feeling cheated of the sun, sea and san experience we had been promised at the end of our holiday. I have found it impossible to contact any one at Infinity Cruises so I am now contacting ABTA with our complaint.
