Ben Kennell was amazing and very…
Ben Kennell was amazing and very helpful . An asset to the team. Thank you for your help and fast professional assistance.

Over a year ago
This is a fantastic company when looking for rented accommodation. The whole team is super helpful. Mia especially was so helpful, calling me whenever a house became available, and emailing propertie... See more
Over a year ago
Having a minor issue with rental documentation Lara responded quickly in a professional manner resolving the problem, as a landlord of 14 years the service is first class.
Over a year ago
Poor customer service. Left 3 messages ,been trying to speak to the Gorleston office for 3 hours!. I would not trust them to sell for me or manage a rental.
Ben Kennell was amazing and very helpful . An asset to the team. Thank you for your help and fast professional assistance.
Thanks to the awesome team at Howards for selling my home, especially Amy Lugo , who kept us fully informed at all times with all the steps involved and answered any questions that we had, great experience will highly recommend and use again in the future, "Well done Howards Lowestoft"
I would totally reccomend Howard's Estate Agents Lowestoft. Selling your house can be a stressful time, All the team there are extremely professional, and the team held our hand throughout the whole experience from start to finish. Amy kept us updated every week, and kept us in the loop throughout. THANK YOU TEAM HOWARDS YOU DEFINITELY DESERVE YOUR 5 ⭐( + ) REVIEW.
I would like to thank Abby of Great Yarmouth Howards. I have we-located from London, the help she have me from start to finish. Nothing was too much trouble. Thank you.
I used Howard's to let my property in Lowestoft. I asked when I went in for information how much notice I should give to take back management as my husband had a heart attack and I couldn't manage it myself temporarily. I was told I could take back management without notice. I went ahead explaining I didn't have a printer and wanted the contracts in paper format. They were never sent and reading small print on my phone was impossible. When I tried to take over my property I found that in the very small print I had to pay one month's rent plus vat to take it back. I was furious as there had been no house checks done by Howard's as they had agreed under full management. The carpets were ruined. They threatened my tenant even after I took control back clearly in writing and I told had them clearly they were not to have any more to do with it. Finally they totally lost my keys. They sent me a £100 bill for a resume of what they had charged me in fees for a year to. Definitely do not use and if you do really read every word of the small print, check your own property and be prepared to have your tenant worried for money not owed. Also to have to change all the locks when they loose your keys! Don't go there.
Highly recommended. I have just purchased a house via Howards Great Yarmouth. Daniel Denney, Hayley.Burton-Pye, Carina and the team have all been absolutely brilliant from moment I started viewing properties to having a offer accepted through to completion. This wasn't a straightforward purchase as there were a few very frustrating obstacles due to other matters not related to them. They did everything they could to help. This team were super helpful no matter who answered the phone they all knew what was happening and gave frequent updates with phone calls and emails. Always professional and always extremely helpful. I would definitely purchase or sell via them again. Thank you all very much for facilitating the purchase of our dream home.
Beware Howards Estate Agents are untrustworthy do anything to get a quick sale repeatedly acting on their own behalf unprofesional and totally out of order are sharks only interested in killing off to get hands on your property proceeds. Dont be taken in by sales talk are not to be trusted ...
Went to the gorleston office meet Georgia really friendly and professional made us feel at ease , nothing to much trouble would highly recommend
Just pulled out of buying property through Lowestoft branch, dont support buyers at all, poor communication and have not even contacted us to ask if they can help resolve issues that they are fully aware of, or to see if they can assist with finding more suitable property, GO ELSEWHERE if possible
Just a quick thank you to all the team at Howards Property Management at Gorleston on Sea branch for all the help during these difficult times. Particular mention to Sarah Baldry for all her assistance in sorting out problems with the houses and finding tradesmen, getting quotes etc. All done with efficiency and a big smile, nothing too much trouble.
Carina Pelkin at Howards Estate Agents Great Yarmouth is extremely helpful to me as a lawyer when dealing with transactions on behalf of my clients.
The Sale Sales Negotiator, Rachael, has been very nice and responsive to the concerns of buyer. She has followed up closely with all the parties involved, including the solicitors.
Unbelievable!!!! Phoned and explained I was looking at a property on-line, but was unhappy at the price as the lay out clearly required remodelling. Called "sir" even though my voice is clearly female. I hung up.
I purchased my property through Howard’s and had such a positive experience that I decided to sell with them too. The team at Howard’s sold my property in just a couple of weeks. They provided thorough feedback after every viewing and made the process stress free with their excellent communication throughout the whole process. Couldn’t recommend highly enough - thank you!!!
Just wanted to say that anybody looking to shift a house in the Lowestoft area need look no further than the team at Howards. The advice, attention to detail and market knowledge provided was exemplary. We used two other Lowestoft estate agents (who were shockingly awful) before turning to Howards, and to say the difference in service level was a million miles apart is an epic understatement. The upshot is that, thanks to Howards, my partner and I have been able to secure the house of our dreams. While the whole team deserves a pat on the back, a special big up should rightiy go to the Manager, Mike Smith, for his efforts in assisting us.
sorting us out with a last minute short term let. decent price, nice house. thanks
I would definitely recommend Howards and in particular the Gorleston-on-Sea office. Jacquie Skipper, Head of Property Management, and Lynne Lawne, Property Manager, were more than helpful. We rented a property and they both were efficient, friendly and extremely reliable. The communication was always prompt and on point. There was never a bad surprise and everything was always clear.
Definitely recommend Howards in Great Yarmouth! While a bit more expensive than their competitors, we decided to use them to sell our house as they were way more 'upbeat'. All the staff were easy to talk to and very helpful throughout. Carina gets a special mention for her never-ending enthusiasm, persistence and excellent negotiating skills. A big thank you to all. :-)
Tried to view 3 different properties that we were very interested in. The first we got a call to say there was a problem with the footings but despite the fact that we are in a position to make repairs this was not established by them and no viewing offered. The second time, we asked for an appointment but heard no more. The third time we were told the vendor would show us around, we turned up 5 minutes early but no one showed. Called them to be told they were sending someone to show us around. No one turned up so we rang and cancelled as it was a hot day and standing around outside was too much. Then received a call to ask why we had not turned up. Incredible inefficiency and lack of communication. Hoping the next house we like is up with a different agent.
Based on analysis of 18 reviews rated 1-2 stars for Howards Estate Agents
“Poor customer service”
“Quite honestly if she was a member of my team, she would be put through a disciplinary process and put on effective c...”
“And to top it off today i received a phone call today to inform me that my account was in arrears on rental payments...”
“Would give 0 stars but cant”
“Would give 0 stars but cant”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Howards Estate Agents is a prominent estate and lettings agency operating in Norfolk and North Suffolk. Established in 1926, the company provides a comprehensive range of property services, including buying, selling, letting, and renting residential properties. With a focus on delivering straightforward advice and guidance, Howards aims to simplify the property journey for its clients. Targeting both homeowners and tenants, Howards Estate Agents serves a diverse clientele, assisting thousands of individuals each year in navigating the real estate market. The company is dedicated to offering personalized service that meets the unique needs of its customers, ensuring a smooth and efficient experience in property transactions. Through its local expertise and commitment to customer care, Howards has become a trusted name in the estate agency sector.
Howards Estate Agents receives a mix of praise and criticism from its customers. Many reviewers highlight the helpfulness and professionalism of the staff, particularly mentioning team members like Mia, Ayesha, and Evie, who provide prompt assistance and support throughout the rental and buying processes. Positive experiences often emphasize the team's responsiveness and dedication to customer needs, making the property search or management process smoother. However, there are significant complaints regarding poor customer service, with some customers reporting difficulty in reaching the Gorleston office and feeling neglected after leaving multiple messages. Additionally, issues with property cleanliness and miscommunication about rental conditions have been noted.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.