Hoover Fence Co.

4.747 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.747 out of 5 stars
Excellent
5 out of 5 stars
877
4 out of 5 stars
60
3 out of 5 stars
23
2 out of 5 stars
13
1 out of 5 stars
27
1,000 reviews in total

Review summary

Hoover Fence Co. is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great product, fast shipping, excellent customer service.

Great product, fast shipping, excellent customer service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service/Fast delivery

The staff and owner made my experience great! I botched my order 3 times and they handled the adjustments with class,...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Exactly what I was looking for

Exactly what I was looking for

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

We placed our order through the…

We placed our order through the website, and got a prompt response. We made arrangements to pickup our order; when we go...Read more

0
0
🔥 High engagement

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Barry Wilkins
Barry Wilkins
1 reviews
over 2 years ago
3 out of 5 stars

Shipping Cost

Everything was great except the shipping cost. I got charged for freight shipping but the parts got delivered by a Fex Ex truck. Lost about $200 on the shipping cost.

Helpful?
G Wright
G Wright
1 reviews
over 2 years ago
5 out of 5 stars

Product specifications are always…

Product specifications are always available. Pricing falls in line with the market. Order processing is fast.

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Kelly G
Kelly G
1 reviews
over 2 years ago
5 out of 5 stars

Item was shipped the same day it was…

Item was shipped the same day it was ordered. Great product and well packaged. Email communication was excellent. Thank you!

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customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

The web site was easy to search and…

The web site was easy to search and place an order. The order arrived quickly and with no issues.

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over 2 years ago
5 out of 5 stars

FAST SHIPPING

easy to find products on your website and fast shipping to Hawaii!

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Thomas Byrne
Thomas Byrne
1 reviews
over 2 years ago
5 out of 5 stars

First Class

First class company from ordering to the delivery person very Professional and helpful.I would recommend this Product and team to anyone Thankyou

Helpful?
over 2 years ago
5 out of 5 stars

You went out of your way to get me an…

You went out of your way to get me an off order and it arrived in a speedy manner!

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Randall
Randall
1 reviews
over 2 years ago
5 out of 5 stars

great service

They were able to get us what we needed and get it to us very quickly.

Helpful?
customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

keep up the good work

keep up the good work

Helpful?
customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

Quick response and great pricing

Quick response and great pricing

Helpful?
Tim Baird
Tim Baird
1 reviews
over 2 years ago
1 out of 5 stars

Communication

No communication. Had to call multiple time to get update also took longer than told to get product.

Helpful?
PAUL
PAUL
1 reviews
over 2 years ago
5 out of 5 stars

Locinox LU issue, good stout piece.

The locinox product appears to be well designed and unique. A solid piece! I’m a little unsure why the latch and lock bolts are so long, we had to machine 1/4” off of them even with them adjusted all the way in. Maybe my gate design is to precise and needs more “slop”, either way it’s a good looking set up. Part was shipped quickly and got me out of a bind…thank you. Paul

Helpful?
over 2 years ago
3 out of 5 stars

Took 4.5 weeks to get my order

Took 4.5 weeks to get my order

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M Jones
M Jones
1 reviews
over 2 years ago
5 out of 5 stars

High quality fence and deck materials

High quality fence and deck materials. Even better customer service.

Helpful?
customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

Great people

Very helpfull people. Customer service like it used to be.

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Ian Payne
Ian Payne
1 reviews
over 2 years ago
5 out of 5 stars

Couldn’t be better, right advice, great product and quick too

Searched for ages for the right advice on the which hinge/latch to use. Jeff made it so easy for someone half a world away. Great product, great service. Ian Australia

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customer
customer
1 reviews
over 2 years ago
3 out of 5 stars

Shipping costs almost as much as…

Shipping costs almost as much as product ordered …. out of control.

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customer
customer
1 reviews
over 2 years ago
3 out of 5 stars

Decent offerings wish they were better…

Decent offerings wish they were better on pricing and shipping logistics.

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customer
customer
1 reviews
over 2 years ago
5 out of 5 stars

Great online purchase process

Great online purchase process, fast shipping and great quality product.

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Douglas
Douglas
1 reviews
over 2 years ago
5 out of 5 stars

Attractive, quality gate latch.

Very pleased with this latch. The style fits perfect with the design of our picket fence and arbour. It is well made and functions perfectly, but will also accommodate wood movement through the seasons. Highly recommend the model that c/w the gate stop and padlock brackets.

Helpful?

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