Hoover Fence Co.

4.747 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.747 out of 5 stars
Excellent
5 out of 5 stars
877
4 out of 5 stars
60
3 out of 5 stars
23
2 out of 5 stars
13
1 out of 5 stars
27
1,000 reviews in total

Review summary

Hoover Fence Co. is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great product, fast shipping, excellent customer service.

Great product, fast shipping, excellent customer service.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service/Fast delivery

The staff and owner made my experience great! I botched my order 3 times and they handled the adjustments with class,...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Exactly what I was looking for

Exactly what I was looking for

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

We placed our order through the…

We placed our order through the website, and got a prompt response. We made arrangements to pickup our order; when we go...Read more

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0
🔥 High engagement

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Filter by rating:
RMG
RMG
1 reviews
over 1 year ago
5 out of 5 stars

Number 1 in customer service is the…

Number 1 in customer service is the best always professional, courteous and knowledge of products carried.

Helpful?
customer
customer
1 reviews
over 1 year ago
3 out of 5 stars

Product price good S&H not

Product price was great. Shipping and handling tripled the total cost…

Helpful?
over 1 year ago
5 out of 5 stars

You had the product I needed

You had the product I needed

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joecustomer
joecustomer
1 reviews
over 1 year ago
5 out of 5 stars

easy to deal with fast shipping

easy to deal with fast shipping

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Diego Lozano
Diego Lozano
1 reviews
over 1 year ago
5 out of 5 stars

Very attentative and customer service…

Very attentative and customer service was to a "T"

Helpful?
Raymond
Raymond
1 reviews
over 1 year ago
4 out of 5 stars

I like the concept of the bracket

I like the concept of the bracket, but some of the welding was not good. I would have given it 5 stars otherwise. I brought 6.

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customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

All specs and details provided

All specs and details provided, great quality, shipped quickly. Shipping was a bit pricey.

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Dan
Dan
1 reviews
over 1 year ago
5 out of 5 stars

good knowledge shared by staff

good knowledge shared by staff

Helpful?
over 1 year ago
5 out of 5 stars

Always great service and the right…

Always great service and the right product.

Helpful?
over 1 year ago
5 out of 5 stars

Scott was excellent answered all…

Scott was excellent answered all questions help make changes on the fly for the customer.

Helpful?
customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Great people to work with

Great people to work with

Helpful?
Wayne Steinke
Wayne Steinke
1 reviews
over 1 year ago
4 out of 5 stars

The company is great to work with but…

The company is great to work with but shipping is another issue. I ordered parts to repair my fence from storm damage. Was charged $250.00 for shipping and it was sent by UPS. But this is what is ridiculous save another $165 in shipping charges. I had to have it delivered to my church because I would incur the additional charge if sent to my home. But the shipment fit in a regular UPS truck and could've been delivered to my home and it wasn't bulky items.

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Mark
Mark
1 reviews
over 1 year ago
5 out of 5 stars

HAPPY

Very quick shipping and quality parts!

Helpful?
Storage
Storage
1 reviews
over 1 year ago
5 out of 5 stars

Excellent company and employees and…

Excellent company and employees and owners who care. Highly recommend.

Helpful?
over 1 year ago
3 out of 5 stars

4' x 6' Aluminum Arch Top Gate

I received the gate and post I ordered and am very impressed and happy with the products. I noticed it was not painted up inside the top part, but I guess that will not be too noticeable. Shipping was well done, a 4'x 6' aluminum gate on a huge pallet, and the delivery company was excellent to work with and communicated well with me to be sure was there when it arrived. I was not impressed with Hoover's communication with me both at the time of order and after it was ready for shipping. I called to place the order initially and was told they had to check with the factory and I never heard back. I called some time (week or so) and then the next day had a firm order. When the order was supposed to be ready, I sent an email trying to get a tracking number but was told the shipper would let me know. I looked online to find my order and it was not in the system (too small?) I asked about it once on the phone and again in an email with no reply or concern. I finally received a tracking number from Hoover and the name of the shipping company and it was great from that point on. Jim Loewen

Helpful?
over 1 year ago
5 out of 5 stars

After I ordered the fence panels

After I ordered the fence panels, I received them within 3-4 days in great condition thanks you your packaging and UPS care in delivery.

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Bill Eckhardt
Bill Eckhardt
1 reviews
over 1 year ago
5 out of 5 stars

They had exactly what I was looking…

They had exactly what I was looking for, and I received it in a very short time frame. Needless to say it fit perfectly.

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customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

Fast Service

Fast Service - We placed the order and received the product the very next day!

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customer
customer
1 reviews
over 1 year ago
5 out of 5 stars

fast

alway on time, easy to order, and simple website to use

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Bee
Bee
1 reviews
over 1 year ago
5 out of 5 stars

Great customer service

Great customer service. Super informative and pleasant to work with. Lifesavers!

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