Hookah-Shisha.com Reviews

Really good service! Highly recommended! Many different flavors:) we will be back:) great staff Best Hotel

Worst Experience I've ever had ordering anything online. I was recommended this website through a friend located in the same city as me. I figured since I was purchasing my first Hookah, I would order a quality one and invest in a fancy hookah to last me a few years. Instead, I felt scammed and would not recommend this website to any friends or family that are international (Yes that includes Canada). Not only did I not receive my Hookah and scammed out of $350 CAD, I was also faced with horrible customer service. When initially not receiving it for a month. I reached out to customer service, in which I did not hear back from for an additional 2 weeks. Upon finally getting a hold of customer service, I was assured that it was my fault for ordering the Hookah delivered to Canada. They clearly explained that I'm on my own for ordering to Canada and even though I did not receive my Hookah, it's the risk I took for not looking at the fine print. They have a no return policy for international orders. (Though not sure how I can return an item I never received in the first place anyway...?) To add even more salt to the wound, they advised me to contact customs in which I may have to pay upto $700 CAD in order to retrieve the lost item. This website may be valid for anyone living in USA, but I would absolutely not recommend it to ANYONE outside of the USA. In my opinion it's not worth paying $1000 for a few hundred dollar product. While also risking not receiving what I paid for and being scammed. Worst online experience of my life.

Website is hard to use. Customer service is very poor when dealing with an issue with an order. My advise ...Shop elsewhere.

Ordered for 220$ of products + fast delivery, guess what 2 months past and still waiting, never order from here they are scammers.

Tried talking over the phone with their customer service but they hung up the phone. Email was also a back and forth of useless emails. They are not that easy to deal with.