Harry's Department Store is an online shopping platform based in the UK, offering a diverse range of products that cater to various consumer needs. The company specializes in home décor, lifestyle items, and unique gifts, presenting customers with an extensive selection of products such as decorative vases, gardening accessories, and children's toys. Each item is thoughtfully curated to provide quality and design that appeals to a wide audience. Targeting shoppers looking for distinctive and functional items, Harry's Department Store aims to enhance everyday living with its carefully chosen inventory. The website is designed for easy navigation, allowing customers to browse new arrivals and popular products effortlessly. With a focus on quality materials and innovative designs, the company seeks to enrich the shopping experience for individuals and families alike.
Harry's Department Store receives a mix of praise and criticism from customers. Many reviewers highlight their great shopping experiences, noting fast shipping and excellent service, particularly from staff like Lynsey, who effectively resolved issues.
Consumers appreciate the unique product offerings and the overall positive atmosphere of the store. However, a significant portion of feedback points to serious concerns regarding customer service, with some customers reporting unresponsive support and unresolved order issues. Complaints about undelivered items and lack of communication are prevalent, indicating a need for improvement in handling customer inquiries. Despite these challenges, the majority of reviews reflect a positive sentiment towards the store's offerings and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.0 | 8 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Price is great especially in the current market of everywhere overcharging and really couldn’t have asked for better...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 67 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 8 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Harry's Department Store is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.9).
8 reviews of Harry's Department Store. Filter by what matters to you.
Worst Customer Service ever , order not received since 1st week of June , raised complaint multiple times no response received about the delivery , their Live chat is a Joke not even once worked. We are in 2022 even small firms have better customer service than harrysdepartmentstore, you will loose the customers if you continue like this in no time. Bad, bad, bad.
My order is not delivered to the delivery address and I have not got my refund, I Am getting no response from you on Mail and calls, Issue Refund It’s been 20 Days
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Harry's Department Store is an online shopping platform based in the UK, offering a diverse range of products that cater to various consumer needs. The company specializes in home décor, lifestyle items, and unique gifts, presenting customers with an extensive selection of products such as decorative vases, gardening accessories, and children's toys. Each item is thoughtfully curated to provide quality and design that appeals to a wide audience. Targeting shoppers looking for distinctive and functional items, Harry's Department Store aims to enhance everyday living with its carefully chosen inventory. The website is designed for easy navigation, allowing customers to browse new arrivals and popular products effortlessly. With a focus on quality materials and innovative designs, the company seeks to enrich the shopping experience for individuals and families alike.
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