Harry's Department Store is an online shopping platform based in the UK, offering a diverse range of products that cater to various consumer needs. The company specializes in home décor, lifestyle items, and unique gifts, presenting customers with an extensive selection of products such as decorative vases, gardening accessories, and children's toys. Each item is thoughtfully curated to provide quality and design that appeals to a wide audience. Targeting shoppers looking for distinctive and functional items, Harry's Department Store aims to enhance everyday living with its carefully chosen inventory. The website is designed for easy navigation, allowing customers to browse new arrivals and popular products effortlessly. With a focus on quality materials and innovative designs, the company seeks to enrich the shopping experience for individuals and families alike.
Harry's Department Store receives a mix of praise and criticism from customers. Many reviewers highlight their great shopping experiences, noting fast shipping and excellent service, particularly from staff like Lynsey, who effectively resolved issues.
Consumers appreciate the unique product offerings and the overall positive atmosphere of the store. However, a significant portion of feedback points to serious concerns regarding customer service, with some customers reporting unresponsive support and unresolved order issues. Complaints about undelivered items and lack of communication are prevalent, indicating a need for improvement in handling customer inquiries. Despite these challenges, the majority of reviews reflect a positive sentiment towards the store's offerings and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.0 | 8 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Price is great especially in the current market of everywhere overcharging and really couldn’t have asked for better...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 50 out of 100 | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 8 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Harry's Department Store is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.9).
8 reviews of Harry's Department Store. Filter by what matters to you.
Over a year ago
Had a great experience, my payment failed on an order but after speaking to Lynsey who was fantastic we got it all sorted out. Price is great especially in the current market of everywhere overchargin... See more
Over a year ago
I wanted to write this review as I had reservations when I first placed my order. This is a brilliant little shop that stocks toys you won’t get anywhere else. A couple of points to note, they aren’t... See more
Over a year ago
What a gem ! Found Harrys Department Store on line when looking for a specific item that wasn’t in stock anywhere else. Ordered on the Friday, parcel arrived from them the following Monday!! I got the... See more
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Had a great experience, my payment failed on an order but after speaking to Lynsey who was fantastic we got it all sorted out. Price is great especially in the current market of everywhere overcharging and really couldn’t have asked for better help from the customer service side of things Will definitely be aiming to get some more things from here in the future!
I wanted to write this review as I had reservations when I first placed my order. This is a brilliant little shop that stocks toys you won’t get anywhere else. A couple of points to note, they aren’t fast it always takes about a week to get to you so if you need things next day this isn’t going to be a good fit. The tracking is rubbish so you’ve no idea where your order is but be assured it will get there. Now the positives, they never take your order if they haven’t got it and most importantly they have stock you won’t get anywhere else at a very competitive price. So here’s my recommendation if you can wait 5-7 days and want rare toys no else has then this is a great store so definitely recommend it.
What a gem ! Found Harrys Department Store on line when looking for a specific item that wasn’t in stock anywhere else. Ordered on the Friday, parcel arrived from them the following Monday!! I got the items I wanted, in perfect condition and at a good price 😁. Would definitely recommend. Thank you for such great customer service x
Worst Customer Service ever , order not received since 1st week of June , raised complaint multiple times no response received about the delivery , their Live chat is a Joke not even once worked. We are in 2022 even small firms have better customer service than harrysdepartmentstore, you will loose the customers if you continue like this in no time. Bad, bad, bad.
My order is not delivered to the delivery address and I have not got my refund, I Am getting no response from you on Mail and calls, Issue Refund It’s been 20 Days
Friendly pre-sales advice and fast shipping when order was placed. The order was well packed, postage fair and the overall shopping experience very positive. We would definitely not hesitate to shop with Harry's again!
Found this company when looking for some denby bowl's,I'm so glad I did,I made a mistake with my order( my fault entirely)this was swiftly sorted out they even called me back to let me know that it was all sorted and my items were being posted and 48hrs later they arrived. Absolutely excellent service
I had a great experience with this department store. I wanted a specific bike for my young daughter and during the pandemic bikes were hard to come by as everyone was buying bikes. I found the bike i wanted online at Harry's department store on the Shetland islands. As I live in England I was concerned about how delivery would be undertaken. I contacted them and everyone i spoke to was lovely and very helpful. Delivery was prompt with no problems at all. Great service thanks!
Harry's Department Store is an online shopping platform based in the UK, offering a diverse range of products that cater to various consumer needs. The company specializes in home décor, lifestyle items, and unique gifts, presenting customers with an extensive selection of products such as decorative vases, gardening accessories, and children's toys. Each item is thoughtfully curated to provide quality and design that appeals to a wide audience. Targeting shoppers looking for distinctive and functional items, Harry's Department Store aims to enhance everyday living with its carefully chosen inventory. The website is designed for easy navigation, allowing customers to browse new arrivals and popular products effortlessly. With a focus on quality materials and innovative designs, the company seeks to enrich the shopping experience for individuals and families alike.
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