Halfords Retail

If l could give no stars l would. I took my car on Thursday 19th June to have its free break pads fitted on the rear of my car as they were covered under warranty for life from a previous purchase. I had my front pads booked in at another garage the following Saturday as Halfords were £50 more expensive ‘. When l left my car at 8.55 l made a point of asking to be rung when the car was ready for collection asap as l needed it for work and the previous 2 times l had been no one had rung. My ‘slot’ was 9am. I ended up being called into work. By 11.25am l has still heard nothing so rung them only to be told they had only just looked at it and hadn’t done anything as required other work which would total £570 not including £140 for front pads. Upon hearing this l told them to leave it and l would get someone to collect it as one of the things they quoted was discs and l knew full well it did not need any as l had already spoken tonot one but two garages previously and was told they did not replacing. I took my car the the other garage as arranged on Saturday where the work required was carried out the front and rear pads were changed and other work done and informed discs did NOT need replacing to a very satisfactory £298. What on earth Halfords are doing l have no idea. I have gone there for years and will now not be returning u have lost yourself a customer my membership will be cancelled Maybe you think lm a woman and thick.

Unprofessional, dismissive rep

Unprofessional, dismissive rep

I called customer service on 21 June around 15:30 for help with booking an appointment since I couldn’t find any availability. The guy who picked up was just so unprofessional. First off, he was breathing heavily into the mic and sounded like he was talking from bed. Second, the way he spoke just so off! For a sec, made me wonder if I’m speaking to a customer service line or just got accidentally connected to some random number. As for my issue, he had zero intention of helping. He just went silent without saying anything then came back and told me to just contact my local store directly - when I know for a fact this can be handled over the phone because a really helpful rep sorted it out for me before. Also he kept saying “listen, listen” in a really dismissive tone. Just unbelievably unprofessional.

I bought two Tyre's to be fitted at home, the van came and brought wrong Tyre's, I explained I had an event next day and need it before 10am. He was on phone to explain they had wrong size and will need it fitted next day by 10am. While the Halfords man was on phone my neighbor called me and said that Halfords van had hit my car in front passenger side. I went to see it and he did hit my bumper, he said he did not even notice as he has bleeper and it did not bleep? I said my neighbor is happy to give CCTV footage. He then apologized and called the insurance company and sorted things out. But this wasted my whole day, as I had to call my insurance company sort courtesy car and sort emails coming from Halford's insurance company. I complained over the phone next day as the correct Tyre's came but at 11. I missed my event (annoyed). Then I went to see if I could complain on line, and found I had wrong charge for my two Tyre's, I had two different invoices in Pounds and two different invoices in Euros? I approached my credit card, but they said they could not do anything as they did provide Tyre's and did refund for incorrect charge. However I would have to complain to them about charging in £ and Euro. I again complained further after a week in writing and by phone. I insisted I get a email and compensation offer. 1. The Halfords staff lied or was not honest he hit my car 2. 4 different invoices two in £ and two in Euros. 3. No apology or any acknowledgement in writing from customer service 4. I wasted 1.5 day trying to sort things out by phone and by email. 5. I was upset missing my event. I will now write to CEO or Head of Complaints department if anyone has direct address or number please pass it on. AS NO REPLY RECEIVED YET.

Extremely Rude and Unprofessional Staff Went to Halfords today after my dad asked them if someone could help check my car's air conditioning. One of the staff told him to bring the car around the corner. He did exactly that and parked behind another car, assuming that’s where they wanted him. Out of nowhere, a staff member named Glenn came over and rudely told him to move back. It wasn’t just the tone – his body language was completely inappropriate and disrespectful. There was absolutely no need to speak or act like that, especially when my dad was just trying to follow their instructions. We came for help, not to be treated like a nuisance. This kind of behaviour is unacceptable and really puts me off ever coming back to this location. Sort your staff’s attitude out, Halfords. Halfords on Winchester road, Southampton

I needed new lights and some sundry items for my car at the Westwood cross and was welcomed by Sam who was more than efficient, he guided me through all the stages of the repairs needed. He offered me options to carry out a series of repairs in plain and simple language that allowed me to make the most efficient use of their services, my time and my wallet. Sam and Luke were both brilliant in fitting and fulfilling as many of the repairs as they could, suggesting alternatives and guiding me to other suppliers who could handle the repairs and parts that they did not have. All in all they made me, someone who is not au fait with car repair, feel confident in my choices. Brilliant service.

Went to the Hinckley Halfords store for a windscreen chip repair . Nothing short of brilliant at what they do . Cannot thank them enough and the guy who repaired my windscreen 10/10

Twice I’ve been to the Tiverton store this week. After looking online I saw there was a product that I wanted. I couldn’t find it in store so I asked the shop assistants. On both occasions the assistants were very abrupt and rude and dismissive. What I found amusing is the sign on the counter is telling customers not to be rude to staff, does this not work both ways? I was brought up to be polite and to say please and thank you. I do feel that that the staff there should have customer service training! Regards Tony

My Granddaughter bought a Hyper Jet Fuel 26inch wheel BMX bike in April 2025,unfortunately the rear wheel was damaged shortly after purchasing it,however, even though the bike is still being sold by Halfords on their website you cannot get spare wheels for the bike Update: the bike technician in Halfords Port Talbot was extremely helpful and actually got a spare wheel for the bike.

I wanted to get a new chain for my E-bike, so I booked a service with the call centre, which I had to change twice and at NO time was I asked was the bike purchased at Halfords! so I went at my appointed time and was turned away because it was not purchased there. It would have saved me time if I was asked!

I placed an order for click and collect at my local store the delivery date was 10 days later. The item did not arrive and there was no update. I have called customer service 3 times and have been promised call backs, these didn't happen. Awful service will be using amazon prime in future.

Absolutely appalling customer service! Ordered a bike for my daughters birthday over a month ago £150 taken from my account no sign of the bike after multiple chasing calls with promises to call back and update me on the delivery I get nothing even though this was a next day delivery charge. I am now being told I am getting a refund but yet to see that refund in my account. I have not had a single customer update or call back I have had to chase this on a daily basis which is absolutely unacceptable and am still without the bike and my money,

Bought an atlas form Halfords in Southport. Price on the back was £14.99. Lady at till charged me £28.70. When I question this I was told that was the price they charged with no explanation given and no investigation made. Got home and phoned customer services at 2pm. I asked for the store manager to phone me and had to wait until 7pm for that call. I’ve got to take a copy of my receipt to the store to get my refund. I received a disingenuous apology from the manager.

My grandson had a bike for Christmas not long learnt to ride it when the peddle system fell apart . Took the bike to Halfords Llanelli where the service is awful . Guy in the bike department told me and my son he wouldn’t look at it with out an appointment.? We booked the appointment and then he told us it was wear and tear which is rubbish which was absolutely nonsense the bike had a few scratches only after he came out of his mood he was half tidy and we booked it in for the Thursday which was 5 days later On the Thursday we arrived at the shop to be greeted by a guy called Michael who asked do we have an appointment. He didn’t even check the computer to see if we had an appointment. He then went on to say he be called in because a member of staff had gone sick which really wasn’t our problem. He then lectured us to say the bike problem was wear and tear which we disputed . He then said let me educate you what a condescending plonker all we wanted was the bike repaired after a bit of conversation he said it would be fixed under warranty which I might add was our right. Absolutely horrible guy. On collecting the bike a week later was served by another gentleman who couldn’t find the bike then asked for the email details eventually he found it . My daughter in law then had to pay £4 for an admin fee which is totally rubbish system. We then saw the first 2 people we’d spoken with on the previous visit keeping out of the way . Whilst standing around waiting a lady who had brought a mountain bike in was complaining and had called the manager. The service is absolutely appalling at this store . My granddaughter needs a bike in September and there’s no way will I buy it there

Appalling service, £700 worth of roof box and fittings ordered online for home delivery in Oxfordshire, one of the Thule fitting kits did not turn up, I’m now almost a week in, 4 phone calls and I’m not getting anywhere to have this resolved. ‘Back office’ who would deal with such a thing cannot be contacted on the phone apparently, the call centre in South Africa can only message them which so far has been ignored. Appalling service from such a large and well known company, suggests they get a significant amount of complaints and issues raised if this is how customer services is run. Avoid, if we’d known this we would have purchased the products elsewhere, we will not be using the home delivery service again.

Ordered several items on line for store pick up only to be told the following day before collection that they had no stock and have had to cancel the order. So I ordered the items on line for home delivery. Yet again no stock of the items this time it took several days to be notified. On a positive note, the refund comes through quickly if paid by paypal

Went to take my car to get 4 fresh tyres, which in total was £600. I booked a 10am slot which actually cost money and when I got there the tires weren't there (not the shops fault but still). Proceeded to wait over 3 hours for them to fit them. When I then collected the car all the grease was left on the wheels? Got home and went to clean my wheels off and found chips not curbing but litteral fresh chips in my alloys where they look to have been dropped on a ramp. Phoned them back up to ask about it and they told me to take it back. Proceeded to then say nothing was wrong and showed me the bluriest pictures to grace this world as evidence. (Didn't even show damage in them) Safe to say not a great experience.