Review summary

GRADE MOBILE receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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S

Sumarah

5 out of 5 stars
Fantastic service and great product

Order number : 203-6000648-9636300 Fantastic service and great product

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S

Sami

5 out of 5 stars
👍🏼good

Very good! 👍🏼 so useful! It helped me do all the things that I needed to do. My order number is: 206-9519003-9177138

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SO

Sarah O'Neill

5 out of 5 stars
Great combination and very helpful

Great combination and very helpful

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Nickk

5 out of 5 stars
My first purchase from Grade Mobile…

My first purchase from Grade Mobile (order id GM232610). This was an a good price on a refurbished iPhone 15 which was delivered very quickly and was in the condition described (Excellent). Very happy with the service received and a significant saving compared to buying new. I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.

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All reviews

1,000 total • Write a review

Showing 351 - 360 of 996 reviews
BF

Quick and easy

I have used grad mobiles before with family member and it’s always a very easy and quick process I will do this for all my phones in the future.

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ZC

Very good service Very happy with the…

Very good service Very happy with the customer service

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as

Very good service

Very good service

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AW

Excellent customer service

Cannot fault Grade Mobile for their excellent customer service. There was, unfortunately, a problem with the Apple Watch I bought from them (order number . 0002477F474B04). However, when I got in touch, they responded really quickly, sorted out a replacement and refunded me £20 by way of apology for the issue.

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R

Excellent service

The service was excellent. From sending the fone to getting the money in my bank in 3 days. Also the best rates available on the market. Will use this company in the future. Thanks #241060#

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JW

Fantastic service would highly recommend

Fantastic service would highly recommend

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PG

Was a little slow but communication was…

Was a little slow but communication was excellent and was quoted more than expected

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JW

Poor postage packaging.

My experience with Grade mobile was not great. I got an initial online quote and received my postage pack, which arrived about nine days after expected, prompting me to request another postage pack which arrived two days after (don't know what the initial delay was). Then I had an email about four days later saying they had received my phone(Samsung Galaxy S22 Ultra) and their robots were in the process of testing it. Three days later they sent me an adjusted, lower quote and the robots test results, which concluded that it had a few small screen scratches that couldn't be seen from arms length and a "dent". It never had a dent when I sent it off in their postage pack, which is a wafer thing plastic bag and some poor quality bubble wrap. They waont accept it with any accessories even though it might protect the phone inside their flimsy packaging. So, being as they already had my old phone and it had already taken nearly two weeks to process, I accepted their secondary quote which was nearly £90 lower than originally quoted. My old phone never spent a day outside its hard cover and until I'd sent it off had always had a screen protector on its front. If it wasn't for their own insistence of it being sent off without these accessories in place they would have received my old phone in A1* condition. Not a great experience.

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PF

Happy with outcome

Order #229850. There was a delay in Grade Mobile receiving the phone, due to an error on my part. It took a while for the phone to be rerouted to Folkestone. Once my phone was finally received, it was a quick turnover to receiving a quote and being credited my payment. I was able to communicate regularly with staff throughout the process and I'm happy with the final outcome.

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SP

Fantastic #240861

⭐️⭐️⭐️⭐️⭐️ Unbelievable Service from Grade Mobile! Paid a bit extra for insured postage and sent my phone off yesterday morning. Just checked and £510 is in my account. Exactly what they quoted! Quick, honest, and hassle-free. Couldn’t recommend them more!

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