Couldn’t fault the service
Couldn’t fault the service. Straight forward to order & delivered with zero issue.
4.5
Excellent
182 reviews
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Review summary
GPH Builders Merchants Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service, good prices, prompt delivery.
Great experience
Products very competitively priced and delivered on time.
They were spot on delivery
They were spot on delivery
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
gph.uk.com
All reviews
182 total • Write a review
Showing 121 - 130 of 178 reviews
JR
Repeat Customers
We have used GPH in the past and would use them again. Website is easy to view and pics of items for sale - in our case - gravel, made it easy to select what we wanted. Delivery went smoothly, on time and delivery drivers were friendly and courteous.
Date of experience: August 18, 2023
PM
Good value & a helpful driver who…
Good value & a helpful driver who delivered the goods, would highly recommend GPH
Date of experience: August 17, 2023
CA
On time and helpful driver
On time and helpful driver
Date of experience: August 17, 2023
pm
Great compant
Very professional service good price for product compared to other merchants
Date of experience: August 14, 2023
AL
Order arrived quickly
Order arrived quickly. Some of the wood has cracks through them so hopefully it doesn’t cause a issue.
Date of experience: August 11, 2023
RJ
plasterboard
Material arrived damaged and had to be replaced
Date of experience: August 8, 2023
S
Scott
US
Website good. Communication lacking and sadly, no order delivered yet.
Order Arrived 9.8.23, 4 working days after originally informed. Received a call on 8.8.23 to tell me it would be delivered between 8-9am on the Wed. Arrived just before 11am. Delivery driver was an agency driver but really friendly and was appreciative of help to unload the items. All the timber was fine. Upgrading to 3 stars. Surprised to be asked for a review when the order hasn’t been fulfilled as at 8.8.23. Pros- slick online ordering system, wide range of items, the friendly lady Morag (I think) on the phones and a local company. (Used around 10 years ago and was impressed so returned for similar requirements). Cons- I don’t have my order and the main point, poor communication. Ordered online on the Monday. Thought the website was great. Prices good when compared with similar local and National businesses. Idea of having delivery within 3-5 business days was great. Email to confirm delivery on the Friday. Phone call early afternoon on the Friday from Transport Manager to say my items hadn’t arrived. If they arrived then they would go out for the afternoon delivery. If they came in after the delivery lorry went out then there were two local members of the team who would deliver them personally. Suggestion of ‘above and beyond’ was appreciated. Worst case was delivery on Monday. Heard nothing on Monday so called late afternoon and spoke to the really helpful and friendly Morag. She got the Transport Manager to call me back just before 4pm. Items not in (can only assume I wasn’t going to be told this given the time of day) and wont be delivered to branch until Tuesday. No longer any offers of people delivering on their way home, just told in a very matter of fact fashion that it will now be Wednesday when I will receive the items. My order isn’t big and I don’t work in a trade. Order was £200-300 and I paid £30 for delivery. I don’t know how deliveries are organised/prioritised. I’m disappointed with the lack of communication and manner of communication on the Monday. I could have been warned on Thursday that the items were not in stock and that would have given me the chance to source elsewhere or decide to wait. I also should have been told on the Monday that the delivery wouldn’t happen that day too. The style of communication on the phone was very matter of fact which I guess is ok but you are looking for someone to suggest your business is in some way appreciated and that they too are disappointed they’ve been let down by ‘Jones’ and they recognise the frustration of twice being prepared to get on with a job only to find you have to rearrange tool hire and effectively have had your time wasted. Wee bit of customer care missing there for me. I recognise the availability issue is not with GPH- that is out with their control as from this national supplier ‘Jones’ but the customer experience is with GPH. I would likely give another supplier a try the next time I need similar - I may still have to this time round if I want to get this job completed whilst I have time off work. Fingers crossed it comes through as Wednesday is the last chance. Can update review thereafter to reflect completion of order and quality of goods as keen to be fair. Thanks.
Date of experience: August 8, 2023
MR
Goods arrived in the drive and nobody…
Goods arrived in the drive and nobody told us. One plasterboard damaged on the good face so we will have to repair. Zero communication as to when the plasterboard might arrive, had to phone to even get a four hour slot. The goods were well packed but we were left
Date of experience: August 6, 2023
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