Gorilla Vapes receives a mix of feedback from customers, with many praising the fast service and quality of products. Reviewers frequently highlight the excellent customer service, noting that the staff is accommodating and responsive, even during challenging times like the pandemic. However, there are significant complaints regarding product quality and fulfillment issues. Many customers express frustration over receiving incorrect items, such as the wrong coils, and report problems with product functionality, including defective vape devices and poor selection. Additionally, some customers mention high prices and a lack of transparency regarding product descriptions. Overall, while Gorilla Vapes has a strong base of satisfied customers, the recurring issues with product quality and service lead to a mixed sentiment.
Over a year ago
I am disabled and sent my friend to pick up my things . She charged half and the other half cash The guy gave her a charge receipt and wouldn't give her a receipt for the cash! He handed her another... See more
Over a year ago
This place has a horrible selection and they are overpriced. Their products are not claimed to be how they are advertised and the employee even admitted that himself. Do not shop here they are crooks.
Over a year ago
Won't ship a dry herb vape to where I live, no explanation of why but I got extremely worried they only stated this after entering all of my information as well as my card info. Am even more worried n... See more
i have a gorilla vapes in my neighborhood. nice people that are always eager to answer my vaping questions and their well stocked inventory gives me plenty of options.
I live on Long Island. I bought the Mig Sub Herb vape tank at a shop in Manhattan. The coil died on me within less than two days. The shop didn't carry replacement coils. After an internet search, I found that Gorilla Vapes had the coils for far less than any other site that showed in my search. Being I could get three for less than the price for two on any other sight, I did. I opted for free shipping from there warehouse in New Jersey on a Monday. They arrived by Thursday. One week later, the first one is still working like new.
Great products great prices quick shipping can't beat these guys Would highly recommend this company to everyone
Very reasonable prices.great assortment of flavors.
Gorilla's juices are second to none! Every pre-made pre-packaged juice I have ever tried usually taste terrible but beyond that, they leave a nasty aftertaste in your mouth. Not only is the product fantastic but there is a man who works at the East Brunswick store that is always very friendly and always has the answer to my questions regarding Gorilla's products. He's been there for at least 4 years and has short brown hair. He needs a raise! His customer service is the best! Thanks for making my vaping experience most pleasant!
Absolutely fantastic and I love the Mech MOD great company hands down.
Great flavors and fast shipping. Any time I need assistance with anything they are always very helpful. Returns are easy as long as you have the receipt which now saves on an app they use called App Card.
Have been a client since they opened in Lacey have always been satisfied someone is always ready to answer all my questions. I have been placing orders over the internet it is fast and reliable.
Excellent store with wide variety of vape units and flavors.
I have written to company with no response. Item is broken and wanted a replacement never heard back Highly dissatisfied
Great service!
Very good.thanks.
I moved from New Jersey to Colorado and would receive the package from you guys in 3 days. Impressive service thank you
Hulk tears is my favorite flavor. Works great with the coils.
Got the product all fine, but someone kept messing up with my email. I got like 3 different emails saying my order was shipped with 3 different addresses. Messaged the support when it happened and they said won't happen again pretty much, then later on a few days later, got another email saying another product was shipped. They just need to fix this problem. But everything else it really good :)
Customer service is 2nd to none, quick to produce product and have my order in a couple days, thank you, and a great product !!!!
Great staff and product.
It's just a big scam. I've bought 44$ dry herb vaporizer, authorized my credit card and then I saw an error. I've done it again and got error again. But money are withdrawn from CC, so they are scammers. AND REMEMBER! You can block your credit card after this and return your money by calling your bank.
Way cheaper then buying something in the store , fast shipping, good costumer service, they had got my order wrong and in a quick call my order was fixed and a replacement out the door the same day .... A+
Great prices, Rewards system is cool. Quick delivery.
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Gorilla Vapes is an online retailer specializing in vaping products and accessories. The company offers a wide range of items, including e-liquids, vape devices, and replacement parts, catering to both novice and experienced vapers. By providing a diverse selection of brands and products, Gorilla Vapes aims to meet the varying preferences and needs of its customers. Targeting individuals seeking alternatives to traditional smoking, Gorilla Vapes serves a growing market of health-conscious consumers interested in vaping. The company's website, www.gorillavapes.com, facilitates easy browsing and purchasing, ensuring a user-friendly experience for customers looking to explore the latest in vaping technology and flavors.
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