Wales trip
Thank you very much for the last minute arrangement of the minibus. Quick, cheap and easy
9 months ago
Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NOT book through GoCarRentals.com. If you’re planning a trip and renting a car, alway... See more
Over a year ago
I’m very unhappy with Go vehicles they took my car in for full service & m.o.t also told them engine management light is on so they put it on the diagnostics machine which they charge £90 for. I was t... See more
Over a year ago
Great service easy to return vehicles and no fuss service
Over a year ago
Contacted Go Rental after contacted Dollar and they were rude, unhelpful, unsupportive and unsympathetic. I'm too scared to drive car and so worried I will break down and have accident hired a car f... See more
Thank you very much for the last minute arrangement of the minibus. Quick, cheap and easy
Excellent communication picked up 17 seater minibus on the day i needed and it could not have been any smoother process stress free.
Biggest ripoff in aviation. Get your prices in writing before you rent from them
Very good service, brand new 69 plate van! Will use again
Never done this before, but I've been using go rental for quite a few years now delivery collection is great they even accommodate me out of ours and holidays times as a whole they are great at what they do, very helpfull and great prices every time.
there is one star only as it doesnt let you register zero. Completely disgusted with their service. Delayed ans diverted on a flight into bristol. I contacted them with 10 hours notice to potential problem but no help. Spent all my credit contacting them from the airport and was always places on hold. Arrives late to no car and has to book another hotel close to the airport due to no car. Has prepaid £200 and they did not call me or e mail with any explanation or resolution. This morning throws them 3 times and expressed my anger and put on hold again every time as if they are too scared to deal with the issue. I want my money back to book another car and have had to contact dispute department at my credit card to resolve:( do not use this cowboy outfit company !!!
I can only do one star which u dont deserve..your customer service its disgrace..they dont give a flying f... about customer I'm so pist off they take the money all booking its wrong and when u call to explain want happend they hang up on u coz they dont want to hear your problem..that's my experience whit u rental cars...I hope everyone its reading this and think twice before u wana book whit them.
Absolutely great service and Vehicles.
My first time hiring a minibus for a friends holiday was fraught with worry. This came home to roost when the van had mechanical issues. I needn't have worried Go rentals without any fuss or argument sorted out a replacement van in very quick order and got us going again with a minimum of delay. So I only have good things to say about the service I recieved and the attention I got from their staff. Many thanks
Great for long journeys, would highly recommend this!
Amazing service! i hired a 9 seater van and it was just great. It was a very easy and efficient process. Would definitely recommend!
Amazing service, i use them every year for holidays.
"An absolute pleasure" - I hire vans off Go Rentals approx 3 weekends a month over the summer. The Vans are close to brand new, top of the range interiors, spotless and completely clean. Brilliant Service. Always on time to drop the van off to my address and always warn me a few hours (if not the day before) before collection. Always at least half a tank of fuel. Never had any issues with "false claims" of scratches or anything. Never had any warning lights or any issues with the vans or their engines. Dont quite understand the bad reviews! Staff are also great, they encourage me to take pictures of the van on arrival so there can be no discrepancies when returning. No issues with payments, deposits are made/returned on time. No complaints whatsoever.
Our church (TGIF) went to the Big church day out event at West Sussex and we hired a van at GOrentals. Glory be to GOD, for they have offered and delivered an outstanding customer service and deal specially for a charity organisation like ours. GOD Bless GOrentals! And more business. Thank you!
i have hired an automatic van from go… i have hired an automatic van from go rentals, i must say their customer service is very high and i was very happy with the service.i had the van delivered and picked up at my address, driver was very friendly and very professional. i definitely recommend them
Super Great price Highly recommended! Amazing service
I've hired from a few companies before, however my experience with these guys was an extreme pleasure. Everything was swift, from the comfort of driving right down to the collection and delivery.
I have rented many vans from this place and have never any problems! Their vans are always on point and the process of renting it out is simple and clear. They are much cheaper than other companies who try and rip you off. The staff are helpful and are willing to help you out and get you the best deal. Really would recommend renting from here!
Great place to hire from, great staff and great customer service. 5stars all the way thanks Go Rentals
Very clean and new van hired for 3 days. Quick response via the phone, and very helpful team. I'm happy with the experience overall. Highly recommended and will use again in future!
Based on analysis of 33 reviews rated 1-2 stars for Go Rentals
“I’m very unhappy with Go vehicles they took my car in for full service & m”
“Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NO...”
“I’m very unhappy with Go vehicles they took my car in for full service & m”
“I paid £113 for nothing because I wasn't allowed to cancel and I was to be charged a no show fee (despite the fact I...”
“Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NO...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Go Rentals is a vehicle rental service specializing in car and van rentals for both personal and commercial use. The company operates through its website, www.gocarandvanrentals.com, offering a diverse fleet of vehicles that cater to various customer needs, including everyday transportation, business logistics, and special events. By providing flexible rental options, Go Rentals aims to meet the demands of individuals, families, and businesses looking for reliable and convenient transportation solutions. The target market for Go Rentals includes local residents, tourists, and businesses in need of short-term vehicle access. Customers can expect competitive pricing and a straightforward booking process, making it easy to secure a rental vehicle that suits their requirements. With a focus on customer service and accessibility, Go Rentals strives to provide a seamless experience for those searching for quality rental solutions in their area.
Go Rentals receives a mixed reception from customers, with a notable divide in experiences. Many reviewers highlight the great service and ease of returning vehicles, praising the company's staff for their helpfulness. However, a significant number of complaints focus on poor customer service, hidden fees, and issues with vehicle quality. Customers express frustration over unexpected charges, such as extra fees for insurance and toll devices, which detract from the initial attractive pricing. Additionally, several people report feeling stranded due to inadequate communication and support from the company. While some find the rental process satisfactory, others strongly advise against using Go Rentals, citing experiences of being overcharged and left without assistance. Overall, the sentiment is mixed, with both commendations and serious concerns.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.