9 months ago
Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NOT book through GoCarRentals.com. If you’re planning a trip and renting a car, alway... See more
Over a year ago
I’m very unhappy with Go vehicles they took my car in for full service & m.o.t also told them engine management light is on so they put it on the diagnostics machine which they charge £90 for. I was t... See more
Over a year ago
Great service easy to return vehicles and no fuss service
Over a year ago
Contacted Go Rental after contacted Dollar and they were rude, unhelpful, unsupportive and unsympathetic. I'm too scared to drive car and so worried I will break down and have accident hired a car f... See more
I booked to pick up from a specific place (train station) and the confirmation email stated that. Then the actual pick up location was completely different. They actually put two addresses in my confirmation email. I lost 100 pounds due to their error. Never using this company again.
They cancelled the day before, not reliable and very disappointing.
I rent automatic vans on a regular basis from Go Rentals. They are a great, trustworthy company and really easy to deal with.
If I could give 0 STARS I would!! Was directed to this company from KAYAK. Booking was made but never received email confirmation. I tried to call, email NO luck, they have charged my card, I logged into my account and I don’t have any booking. Does anyone have any idea how to reach them?
Great service, great stuff, easy to book
Could not cancell reservation online. Not reachable by phone or email. The credit card was charged. Will need to resolve issue with the bank. Looks like scam.
Go rentals went above and beyond when the car I was ment to hirer wasn't returned on time. They dropped my family and myself at our holiday home in 2 cars and then delivered our hirer car off next day. They gave me eta's and updates throughout. Jake was super helpful and gave me options. He has great customer service and I would definitely use again.
Do not rent from this company, they intentionally mislead us saying they have a great car, no older than 3 years but those were all lies and unfortunately we paid everything in advance. They gave us a muddy and rugged car, I'm really sorry I can't put pictures with that "thing". We gave back the car next day and they didn't gave us the difference for the unused days. Please DO NOT RENT anything from the "COMPANY" as you'll get a WRECK!
Great company to deal with. Borrowed a LWB auto van and it was brand new, very tidy and just what I needed. Great service from the staff too who were helpful and friendly. Very trustworthy business to deal with and no messing around!
My family hired a last minute 17seater minibus. Great journey and excellent service. Will definitely recommend.
The service from enquiry to booking on line has been 5* . ALL of the team have been so helpful and provided all the information I asked for in a timely manner.
My family used the van 4 their last-minute trip. Loved it
Great minibus, accomadated everyone comfortably and did a fantastic journey in the Welsh Hills. Would recommend to others.
My dad, siblings, brother in law & kids used the minibus from these guys, the minibus 🚐 was excellent and the driver was extrodinary mashaa Allaah.. Would not hesitate to rent again.
Fantastic trip, mini bus made it lovely for the family
Great journey, with a great mini bus. Would reccomend it!
Solid minibus. Got us up and down many roads with ease. Service was quick and easy. Would recommend!
Great service, will be back for sure.
Thank you so much for the great price and the near immaculate van. It was a pleasure.
Excellent place to hire from. Honest and straight to the point
Based on analysis of 33 reviews rated 1-2 stars for Go Rentals
“I’m very unhappy with Go vehicles they took my car in for full service & m”
“Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NO...”
“I’m very unhappy with Go vehicles they took my car in for full service & m”
“I paid £113 for nothing because I wasn't allowed to cancel and I was to be charged a no show fee (despite the fact I...”
“Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NO...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Go Rentals is a vehicle rental service specializing in car and van rentals for both personal and commercial use. The company operates through its website, www.gocarandvanrentals.com, offering a diverse fleet of vehicles that cater to various customer needs, including everyday transportation, business logistics, and special events. By providing flexible rental options, Go Rentals aims to meet the demands of individuals, families, and businesses looking for reliable and convenient transportation solutions. The target market for Go Rentals includes local residents, tourists, and businesses in need of short-term vehicle access. Customers can expect competitive pricing and a straightforward booking process, making it easy to secure a rental vehicle that suits their requirements. With a focus on customer service and accessibility, Go Rentals strives to provide a seamless experience for those searching for quality rental solutions in their area.
Go Rentals receives a mixed reception from customers, with a notable divide in experiences. Many reviewers highlight the great service and ease of returning vehicles, praising the company's staff for their helpfulness. However, a significant number of complaints focus on poor customer service, hidden fees, and issues with vehicle quality. Customers express frustration over unexpected charges, such as extra fees for insurance and toll devices, which detract from the initial attractive pricing. Additionally, several people report feeling stranded due to inadequate communication and support from the company. While some find the rental process satisfactory, others strongly advise against using Go Rentals, citing experiences of being overcharged and left without assistance. Overall, the sentiment is mixed, with both commendations and serious concerns.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.