Admiral: The Visitor Relationship Management (VRM) Company

They fixed my issue with site.

The Admiral representative, Kieran Diaz, went far above and beyond to resolve the problem I was experiencing with AdBlockers. Not only did he engage with me during two ZOOM meetings which he set up, but he also had multiple discussions with colleagues to find a resolution. The problem was completely sorted out, thanks to Kieran's professionalism and high standards of customer care.

I needed to cancel my Mediaite subscription, simply because I couldn’t take any more Trump news (it’s an excellent site), and the people who helped me were wonderful — prompt response with zero runaround. I’ll be back, thanks to them.

As soon as I visit a website that uses Admiral I just leave right away. Their consent management is awful, it is borderline blackhat. I take it as they put a lot of effort into making it as difficult, annoying and time consuming to opt-out for visitors. The lists of partners can be in the thousands, and there is often no "withdrawal consent / decline all" button. Admiral is by far the worst consent management tool out there, and any content providers who uses them should really look at finding a better option.

Kieran was great, but they couldn't solve my problem so I had to cancel my subscription to the paper. That was very disappointing.

Had a problem accessing WKYC, my local news channel, my adblocker would not let me in, messaged customer service, and in no time it was all figured out and good.

I had a Technical Problem and the Customer Support person clearly cared about helping me to resolve it as quickly as possible.

The staff answered all my questions and has good customer service. Mark Carlson.

I have never got a quicker response once I reached out for assistance. The suggestions that were given to me lead me to find what appears to be the source of my problems.

I have had major problems with fraud attempts on my credit card, which resulted 1n cancellations of several cards. On each occasion, I called Admiral support and got help from Kieran and Sara. Both were very helpful, patient, and courteous and were a pleasure to work with. Both are real assets to Admiral.

Admiral went out of their way to help me with my issue. In the end, I solved the problem myself, but I appreciate all the time & effort put into my one on one appointment. Nice one, Admiral! Kieran was top-notch!!

REAL, TRUE CUSTOMER SERVICE!! I couldn’t have asked for more professional service than I received from Kieran Diaz! I had subscribed to a local paper, but wasn’t getting it. I contacted Admiral for help. Kieran worked on my concerns and issues for a couple of weeks until she finally found the issues that I had created myself. Everything is working great now. Thanks to Kieran, and her persistence to help, I am now getting my paper Thank you, Kieran! tac

After trying for almost 24 hours to login to American News Paper, I was finally connected to a Representative name Kieran Diaz that was able to resolve the problem within 15 minutes, He was Professional, Patient and helpful.

I had a quick response to my query. Kiran was very professional! Many thanks 😊

Professional lovely customer service experience due to prompt response and quick resolution of my issue.

The entire support process was excellent, and each response was very rapid. Sarah was very patient through connection problems on my end, and her obvious skill and intelligence helped me resolve the problem.

Knowledgable, helpful & very pleasant!

Horrendous experience. Had to give it a star to write review. It deserves 0 star. If this company is not a scam, it acts as tho it is one. Somehow insert themselves into computer and prevent me from watching many things i've had no problem watching before. They insist i turn off adblocker even tho i've told them over and over I do not have adblocker. They make a pretense of helping with a bunch of discombobulated senseless emails. This has been going on for a week.

They have ZERO value, who do they assist at Anything? Why do they exist?

This appeared on my website out of the blue and I'm not sure why. When I contacted the customer support, they replied quickly, and when I told them it was on my website, they completely ghosted me and never answered back. I'll have to find a way to get this off my website, but they have hacked it!