Admiral: The Visitor Relationship Management (VRM) Company

Kieran Diaz of the Admiral Support Team provided exceptionally responsive, courteous, and efficient technical support in helping me change the method of payment for my Meridian Star subscription.

Kieran, as usual, did an excellent jo solving my issue

I was having a problem with a site that I was trying to whitelist. I had disabled my blockers but the site still kept telling me to whitelist. Admiral's Customer Love Support Team came to the rescue! They asked me to send a list of my Add-On's. After sending the list they emailed me and said to disable 5 of the extensions that were on my list. I did as Admiral's said to do and it worked. Fantastic! And one of the nicest aspects is that the Admiral's Customer Love Support Team had sent me emails that went to my spam folder, and I didn't see them, but the Support Team didn't give up. They emailed me again and it came to my regular email and I was able to do as they suggested with disabling the extensions to make it work. That is excellent service. I appreciate Kieran, Support Representative, his knowledge, expertise, diligence, and his patience with me. Admiral's Customer Love Support Team is second to none. Thank you so much!

Excellent and prompt customer support response from Sarah. She provided a smart analysis of the issue (and correct!) and the tools for me to fix it. Highly recommended.

Recently, I had the wonderful experience of working with an agent named Sarah, to resolve an issue with a Publisher. Sarah helped me, answered all my questions, communicated promptly and clearly and was so exceptionally, kind, patient, and genuinely caring about helping me. It was so outstanding to work with someone like her and receive her help. Thank you !!!

I was skeptical about this company at first. But Kieran was great at helping me. He walked me through the process to allow some ads. he was a great help.

They were quick to send me the information I needed to update my account. All my dealings with the support staff have always been positive.

Tuesday 5-27-25 I received a email from your company stating my subscription would be canceled due to insufficient funds in my account, I corrected the situation and emailed your company apologizing for this occurrence. Kieran Diaz promptly replied to my email and made me feel extremely comfortable over the situation and emailed me 5-29-25 that my renewal was successful and that my E-Edition subscription would continue. I’ve been an avid Lake Charles American Press customer for over 40 years and I appreciate the service your company provides for our community. Job well done! Allen Theriot

Kieran listened well to my issue and helped resolve it wiith kindness and efficiency.

I found the staff to be extremely, capable, courteous and easily approachable. My issue was easily and quickly resolved. I know for the first time where to go to get results that are quick and dependable.

Admiral took the time to listen to my problem & devise its solution, where in the past i've followed a couple of sugggestions & given up

On May 8, 2025, Admiral's "Please support our journalism" message appeared when I tried to sign in to watch MSNBC on my laptop with my TV Everywhere deal with my cable company, Service Electric Cablevision. Kieran Diaz patiently worked with me via email during that day and the next until we solved the ad blocker problem and I was able to watch MSNBC again.

All problems were solved very quickly and professionally.

The Admiral Support Team, specifically Kieran, were very helpful when I could not get access to my e-edition of the Tryon Daily Bulletin. My frustration was alleviated with the prompt and informative assistance of Admiral Support. Kieran gave me very clear suggestions which were easy to follow and solved my problem. Thank you Admiral Support!

They were very polite, responded quickly and got my problem sorted very quickly.

Fast and thorough response.

Kieran Diaz. She is with Admiral Support. She stepped right in, learned about the problem, and Admiral adjusted my account in such a way that went far beyond good (or excellent) customer service. Due principally to the fact that Kieran represents Admiral, I give them 6 stars. -- Doug Barfield

I did not realize I had two accounts and it all got very confusing. They figured it out and fixed it right away.

Courteous and helpful customer service that hangs in until the issue is resolved.

Expert assistance.