I'm a big fan of collecting useless junk and I'm willing to part with my hard earned cash if it means getting something cool, over expensive or not. It was with that mindset that I bought a statue from Gaming Heads.
I purchased a Femshep Mass Effect statue. However, apparently they didn't have it in stock so they refunded me the full amount. Okay, cool, these things happen.
Skip ahead one month, and Gaming Heads customer service contact me saying that they accidentally sent me a statue meant for someone else and that they want me to return it. Okay, cool, I'll return it, except I never received the statue or any other package from them.
Skip ahead two months and multiple emails of me explaining that I never received the package. Gaming Heads contact the courier, DHL. Okay, they'll put in a claim for lost goods. Well, nope. They take DHL's word (which was that the package was delivered) and pin the blame on me.
Honestly, we've all had deliveries go missing at some point, especially when it's a package from abroad. However, to completely disregard any other possibility of human error or system failure (e.g. porch pirates, delivered to the wrong address, lost during transit, etc) and go straight to pinning the blame on the customer, one who had originally paid you, is unacceptable.
It's obvious that they are simply targeting me due to it being easier then going after DHL. I've never had a single company try to charge me for their mistake before. Completely ridiculous!
Here's one quote from my email conversation with their horrifically bad customer service team:
"But the item was delivered to your house ... not to some random person at a random location."
It being marked as delivered is not evidence of a successful delivery, that's a delivery driver pressing a button on a tablet, which is subject to human error.
Stay away from Gaming Heads, their website is clearly buggy. That and their atrocious customer service has caused one of my worst experiences with a business ever.
