Last reviewed 10 months ago
10 months ago
Real people with understanding and prompt action when required. I have received excellent service from this company.
10 months ago
It all seemed to go smoothly, but it was not clear from your (to me) ambiguous response whether or not I had done what was required.
10 months ago
We had internet starting the contract in March. Suddenly after 2 months our Internet got unstable until it stopped completely. The service department was very helpful, but they/ we couldn't find what... See more
10 months ago
I first was with Sky satellite. After Sky Freedomsat took over. It is working fine without problems and even the monthly cost is less as before I have no complains. Selling my house end of September... See more
Out of 20 Satellite Internet providers I contacted, they answered the fastest, helped me patiently under hard circumstances, and offer the top 3 best prices! Special thanks to Williams, whose support was the breakthrough of me finally having satellite internet!
l have had good service most of the time but l have to say that some of the time l seam to be fobbed off, with the mast 500 meters from my house and had to rely on Satcomms for help
Very understanding of my needs and requirements of a system and also very accommodating. Organised a system far more quickly than I initially thought.
Good Morning Sorry for taken so long to get back to Yous. I found my experience dealing with yous very good The gentleman Mr Richard Bettesworth could not have more helpful he done everythihg he could to help me also Mr Eamon O Sullivan who came and installed my new System was very nice and helpful. Sorry but now i have to say i have a problem with the charges first on the 2Th of August Yous charged me 37Euro and 20Cent for the old system then on the 4TH of August yous Charged me 54Euro and 98Cent for my new system witch i had thought was Sorted out with Rich then when my cred cart statement arrived there is another charge 0f 54Euro and 6Cent for my new system. Over all i am happy with your service I will get in touch as soon as i can to try and sort this out. Best Regards Thomas Keogh
Previously had satellite broadband then changed to 4g broadband with other company, but then had issues with slow speeds and then no coverage, now back to freedomsat with no problems and great down/upload speeds! Thanks to freddomsat and Bentley walker
Very good👍 this company l like this company job I am waiting for this company job My whatsApp number send message 6380706672
very efficient service. Fast and accurate giving me quick information to choose from. Hopefully deliery and installation are just as quick and good
Excellent service, process was completed as planned, fitting was no problem very competent tech and support with untested from trustpilot team.
I was very impressed by the whole team back at base,they kept in touch and kept me updated on the progress of my satellite. The only slight niggle l had was that the installation engineer, having said his van had broken down the day of the planned installation, seemed to forget l was waiting! I would have given you a 4.5 star rating if that option had been available.
No problems whatsoever.
Reconnected after 8 months easy with passcode and a software update now average 30mbs download last year only 15mbs great improvement.
Very good service, prompt and efficient.
The FreedomSat Sales Team were very helpful & informative, providing a swift resolution to a concerning issue with my Satellite Broadband system. Once the best subscription packagd had been chosen, all the necessary account documentation was issued quickly and throughly and the resultant technical support information was again provided quickly and concisely.
Richard was really helpful ⭐️ ⭐️⭐️⭐️⭐️
Our experience with Bentley Walker can only be described as top notch. They are approachable, amenable and ready to help at any time - subject to Bank Holiday opening times. I would recommend this company for your internet connection wherever you are.
Had excellent service from Bentley Walker from day 1. Dealt with same individual from start to finish which made things very simple. Would recommend highly.
Really quick responses and answered any questions I had. Set up done quickly too. Definitely recommend!
I always find dealing with Bentley Walker very good experience. I appreciate speaking to UK based English speaking sales and tech support teams. The support and information i receive is helpful and connection issues resolved quickly. BW provide a very human service and the staff i have dealt with are always clearly skilled, knowledgeable and efficient at their jobs as well as being kind and available to listen and give time to conversation. Thank you.
Been with Bentley Walker for years. Tried other companies briefly, but was *so glad* to come back to BW. Why? Because BW is the best! My personal experience is that BW's customer service staff and technical advisers are second to none. So professional. Always readily contactable to help me out with the very few issues that have arisen.
When looking to upgrade our existing Sat package, we entered a conversation with the accounts team , during the conversation mention was made of the Mobile O2 options, that conversation changed our broadband world, living in a Very remote part of the Scottish Highlands with No landline access this option has like the Customer service team at Freedom Sat transformed and delivered a level of Excellence above and beyond our expectations, every member of the company goes above and beyond to ensure consistent service levels, thank you ,all.
Based on analysis of 9 reviews rated 1-2 stars for Freedomsat 4G, Fibre & Satellite Broadband Internet
“We had internet starting the contract in March”
“Unable to login to my controls ever since the new IP address and satellite was fitted by BW”
“The internet service only worked steady for 10 days”
“It is slow and barely works for most of the time”
“The cost is too high for what you get”
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Freedomsat 4G, Fibre & Satellite Broadband Internet is a UK-based internet service provider that offers a variety of broadband solutions tailored for both residential and business users. The company specializes in delivering fast and reliable internet services through multiple technologies, including fibre, Starlink satellite, and 4G/5G connections. Freedomsat aims to ensure connectivity for customers in various locations, making it a versatile choice for those seeking dependable internet access. With competitive pricing starting from as little as £19 a month, Freedomsat provides options suitable for different needs and preferences. The company prides itself on its UK-based customer care and support teams, ready to assist with inquiries, purchases, and technical issues. Additionally, Freedomsat offers fast shipping options for self-installation purchases, further enhancing its service efficiency.
Reviewers consistently praise Freedomsat for its excellent service and helpful staff, highlighting the prompt and professional support they receive. Many customers appreciate the responsiveness of team members like Katie and Steve, who provide quick assistance and clear communication. The installation process is generally smooth, and users report satisfaction with the broadband service, noting that it often works better than previous providers. However, some consumers express frustration with internet stability, mentioning instances of service interruptions after initial setup. Despite these occasional issues, the overall sentiment remains overwhelmingly positive, with a strong emphasis on customer support and satisfaction. Freedomsat is regarded as a reliable choice for broadband services, with most users recommending it based on their experiences.
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