Frank Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Purchased a iPhone from Frank Mobile the online advertising platform was easy to navigate. The phone was sent by fast post for free & was packaged well & received in the condition expected & is working perfectly. The customer service is also great.
Franks marine mobile I would recommend him as he did a excellent job on My electrics for my boat Jill
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device. I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model. While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care. This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
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frankmobile.com.au463 total • Write a review
Phone is awesome and as described. Shipping made it arrive so fast as planned. I may have misread when I purchased my phone, but thought I would get a charger with it... I was a little disappointed when it came just by itself. Again. as I say... May have been me not reading the description properly...
Bought two phones through Frank Mobile. FIrst one was great. Had a problem with the speaker on the second, but it was exchanged and replacement is great. Very easy to deal with Frank on the issue with the phone speaker - able to speak to them and organise swap. Highly recommended for the after sale service!
Excellent service,product was exactly as ordered
I got a iPhone 8 in 'good' condition, but honestly I don't see any cosmetic damage anywhere! Maybe I got lucky, or I just don't know much about iPhone quality, but I would have personally graded the phone I got sent as a significantly higher grade. Still, dents and scratches aren't what matter to me, it's whether or not the phone works properly-- and it does! I haven't had a single problem since the day I got it, and I was even given a nifty metal charging cable. Awesome service!
Great! Lovely personal touches to the packaging and the phone I ordered was as good as new. Would definitely recommend to anybody and return when a new handset is needed.
amazing. love my iphone 11, great condition. minimal signs of usage and soooo affordable compared to RRP. would recommend this site to anyone!!!!
Fast and easy service.. Quick delivery.. My daughter is very happy with her phone
great service with great delivery thank you
