Fantastic company and good price.
Fantastic company and good price.
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3.7
Great
1,000 reviews
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Review summary
PLAY airlines has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Claim duurt eeeeeeuwen!
Met Play gevlogen naar Hamilton (Toronto). Prima vlucht. Terugvlucht was geannuleerd. Konden gratis omgeboekt worden naar een vlucht 2 dagen later. Kosten voor hotel/eten enz. konden we later declareren. De terugvlucht was op 2 februari. We zouden binnen 6 tot 8 weken terugbetaald worden. Na 10 weken een reactie gekregen dat we de bonnen moeten toevoegen en dat ze dan met een uitslag zouden komen. Dit terwijl de bonnen ook al in de eerdere aanvraag zaten. Vervolgens in de 12e week een mail ontvangen dat we recht hebben op een bedrag en dat het binnen 2 à 3 weken terug zouden krijgen. Daarna meerdere mails gestuurd maar niks vernomen. Inmiddels zitten we in week 25 en heb ik nog niks ontvangen. Lekkere maatschappij, op het randje van Faillisement denk ik.
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Very decent Flight company for a low…
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!
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Play is fine BUT
Play is fine BUT: the ‘low-cost’ publicity is annoying because it isn’t really that low cost, Also, in that venue it is almost inhumane that you don’t even offer water to passengers.
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flyplay.comAll reviews
1,000 total • Write a review
Showing 971 - 980 of 996 reviews
AL
Great Experience
I flew on four flights with Play over the last two weeks and have no real complaints at all. Perhps they could announce the boarding gates a bit sooner. Both the ground staff and the in air staff could not have been nicer. This was my first time using a low cost carrier and I was skeptical. Just take the time when bookong to understand what you're buying. The condition of the airctafts was top knotch.In closing, save some room in your belly and buy one of the hot ham-and-cheese sandwiches they are delicious!
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LB
I love the price point
I love the price point. The ability to leave from a small uncrowded airport is Amazing. I just wish you could book multi city flights. I like to go to more than one destination on my trips
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SS
attentiveness to severe allergies
I cannot say enough good things about Play Air and how they handle passengers with severe allergies like mine. As someone with a life-threatening nut allergy, flying can be stressful, but Play Air made me feel completely at ease. They announced my allergy at least three times during each flight, ensuring everyone on board was aware. On one flight, someone two rows behind me opened a bag of nuts despite the announcements. Before I even noticed, the flight crew spotted it and immediately acted, moving me to another seat to ensure my safety. Their attentiveness, quick action, and professionalism blew me away. Thank you, Play Air, for going above and beyond to ensure your passengers’ well-being. I’ll definitely be flying with you again!
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GK
Flight was cancelled and they were…
Flight was cancelled and they were promt issued the refund. I had a messenger chat to clarify everything and the refund is on its way. Im delighted and grateful to have a discount carrier like Play yet there is a human behind the scene instead of a bot. Thanks Play! Keep up the great service.
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