10 months ago
Had a minor issue with a chair mechanism after about 6 months, and Flexsteel's warranty service was incredible. They sent a technician out quickly and fixed everything at no charge. This is how custom... See more
10 months ago
From initial consultation to final delivery, the entire experience was smooth and professional. The design team helped us choose pieces that work perfectly in our space, and the quality exceeded our e... See more
10 months ago
The ottoman we purchased is well-made and comfortable, but the ordering process was a bit confusing and communication could have been better. The final product is good quality, just wish the customer... See more
10 months ago
The furniture quality is definitely above average and the staff is helpful, but I wish they had more modern style options. Most of their pieces lean toward traditional designs. Still happy with my pur... See more
Had a minor issue with a chair mechanism after about 6 months, and Flexsteel's warranty service was incredible. They sent a technician out quickly and fixed everything at no charge. This is how customer service should be done.
From initial consultation to final delivery, the entire experience was smooth and professional. The design team helped us choose pieces that work perfectly in our space, and the quality exceeded our expectations.
The ottoman we purchased is well-made and comfortable, but the ordering process was a bit confusing and communication could have been better. The final product is good quality, just wish the customer experience was smoother.
The furniture quality is definitely above average and the staff is helpful, but I wish they had more modern style options. Most of their pieces lean toward traditional designs. Still happy with my purchase overall.
We have three kids and two dogs, so our furniture takes a beating. Our Flexsteel sectional has held up remarkably well over the past two years. Easy to clean and still looks great despite daily use.
Purchased a complete living room set three years ago and it still looks and feels like new. The leather has aged beautifully and the cushions haven't lost their shape. Definitely recommend for anyone looking for long-term furniture.
Invested in a Flexsteel dining set and it's absolutely beautiful. The craftsmanship is outstanding and you can tell it's built to last generations.
The reclining loveseat is comfortable and the build quality seems good. Setup was straightforward and the delivery team was professional. However, the fabric options were somewhat limited and the price point is quite high.
The recliner we ordered is fantastic quality - really solid construction and comfortable. However, delivery took much longer than initially promised, which was frustrating since we needed it for a specific date.
The sofa we bought is comfortable and seems well-built, but we had some issues with the initial delivery - wrong color was sent. Customer service did resolve it eventually, but it took several weeks to sort out. The replacement is perfect though.
We purchased a sectional sofa from Flexsteel and couldn't be happier with both the product and the customer service. The furniture is incredibly well-made and comfortable, and the sales team was knowledgeable and patient throughout the entire process. Delivery was prompt and the setup crew was professional.
While the furniture is decent quality, I feel like you're paying a premium for the brand name. Found similar quality elsewhere for significantly less money. The sales process was fine but nothing exceptional.
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Flexsteel Furniture is a furniture manufacturer that produces upholstered seating and other furniture products for residential and commercial markets. The company specializes in manufacturing sofas, chairs, recliners, and other furniture pieces, typically focusing on quality construction and durability. Flexsteel distributes its products through furniture retailers and dealers across various markets.
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Reviewers consistently report positive experiences with Flexsteel Furniture. Customers often highlight service, quality, furniture, delivery. A minority mention drawbacks around quality, overpriced, overpriced get, overpriced get while. Overall sentiment is strongly positive with an average rating of 4.0 stars across 12 reviews.
