Value for money & service is excellent
Value for money & service is excellent

10 months ago
Value for money & service is excellent
10 months ago
I loved the look of the necklace online but didn’t realise just how dainty it was until it arrived. Sadly I returned it.
10 months ago
Watch arrived quickly and was very well packaged and protected.
10 months ago
Would highly recommend. Competitive pricing, quick delivery, good notifications. Very pleased with my automatic watch. Would definitely shop here again.
Value for money & service is excellent
I loved the look of the necklace online but didn’t realise just how dainty it was until it arrived. Sadly I returned it.
Watch arrived quickly and was very well packaged and protected.
Would highly recommend. Competitive pricing, quick delivery, good notifications. Very pleased with my automatic watch. Would definitely shop here again.
Excellent first class service and delivery times very fast...great watch great service all in all wonderful experiences
First class watches are exactly as it says 'on the tin'....First Class👍 I've purchased many Seikos from them over the years. Pretty much the only online seller that I use. The free watch bracelet adjustment/sizing is a nice extra. Also next day delivery if you purchase before a certain time. You can't knock that. Simply 'first class'👍
Dispatch was prompt and on time. The watch was exactly as described.
Great service as always I wanted a watch with a step-tracker and found a GShock that fitted the brief, a GBD800 in khaki green. I only mark down one star as there was an issue with the location that I arranged for it to be sent, not really the fault of FCW.
Fantastic service, ordered on Sunday and received the watch on Tuesday. Great deal on a Hamilton watch and fiance is so pleased.
Great product Great deal Great delivery
Fantastic company to deal with!! I have purchased several watches from First Class Watches now, varying from Sinn, Damasko and Squale over the last couple of years. The service that I have received has been fantastic every time. Delivery is always on time and preorder dates are accurate. Emails are dealt with quickly and there is always clear communication. My latest purchase has been a Damasko DK37. Rowland has been really helpful and has kept me informed throughout the order process and questions have been answered promptly. I have visited the store in Kenilworth twice and the team are always helpful and friendly to assist. So pleased to see that you stock and source such quality timepieces. I have given up using larger watch companies who never have stock, preorder dates are never accurate and customer service is none existent. Thank you for the service that you have provided me with over the years and I can’t recommend you highly enough to others. It’s so nice to see a UK independent watch company thrive and be the main distributor for more niche brands. All the best to the team and look forward to my next purchase from you again very soon!!
Great quick service, thanks
The watch was as described. There was good communication from the seller and it arrived super quick, therefore, I have no complaints and would highly recommend.
Excellent service, i get that watch on time
Excellent service, ordered by phone on Saturday, watch was delivered on Monday, so quick and easy. Bracelet was adjusted for free and delivery was free
As stated. Original garmin lilly watch strap. Delivered when stated.
Excellent service.
Took almost 2 months to have the item delivered, had to chase multiple times. When the package was finally delivered the watch wasn't in there. I emailed immediately with a photo. They responded with please send photo (no specific details of the photo they wanted). When i responded with the photo I didn't hear back. When I followed up they said that it wasn't the photo they wanted and it was too pate to deal with it anyway. No refund or replacement item given.
Good price but not amazing quality but good enough
Good selection of timepieces. Competitively priced. Good customer support.
Based on analysis of 3 reviews rated 1-2 stars for First Class Watches
“No refund or replacement item given”
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First Class Watches is an authorized UK retailer specializing in a wide selection of watches and jewellery from over 150 renowned brands. The company offers an extensive inventory of more than 10,000 watches, catering to diverse customer preferences and styles. With a focus on quality and craftsmanship, First Class Watches provides customers with access to both luxury and everyday timepieces, ensuring that they can find the perfect accessory for any occasion. In addition to a robust online shopping platform, First Class Watches emphasizes customer service, offering five-star rated support and free delivery within the UK. The company also features flexible purchasing options, including 0% finance plans and a 'make us an offer' service, designed to enhance the shopping experience for their clientele. With a commitment to customer satisfaction, First Class Watches aims to be a trusted source for watch enthusiasts and casual buyers alike.
First Class Watches receives overwhelmingly positive feedback from customers, highlighting exceptional service, fast delivery, and high-quality products. Reviewers frequently commend the company's efficient communication and the ease of the ordering process, with many noting that their watches arrive promptly and well-packaged. The competitive pricing, often described as the best available, adds to the overall satisfaction, with several customers mentioning discounts on their first purchases. However, a few critical comments arise regarding issues with item photos and delivery times not aligning with expectations. Despite these minor concerns, the majority of consumers express a strong willingness to recommend First Class Watches and return for future purchases. Overall, the sentiment is highly favorable, reflecting a positive customer experience.
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