First Home Improvements

Avoid at all costs! Either they don't train their salesmen enough, or they're just trying to scam people. Purchased a front door for just over £3000, with 12 months before having to pay anything. We were repeatedly told that it's 0% interest after those 12 months. After pretty much being forced to sign a contract because they used my disability against me to make the sale! I get the contract saying that it's 16.9% interest! After trying for days to get in contact with head office, being passed to different departments that wouldnt help, we finally get contact with head office only to get £500 "good will gesture" taken off of the almost £3000 THEY ADDED TO OUR QUOTED PRICE WITHOUT TELLING US! I have been paying the minimum payments for 2 years now (because that's all I can afford, which is why I was so happy with 0%) and my balance has not moved due to the amount of interest!

Jamie Poulton and Harry Gill did a fantastic job installing our new windows. They were friendly, professional, and clearly knew their stuff. The work was done efficiently and to a high standard. Bonus points for their excellent taste in music—it made the whole experience even more enjoyable. Thanks again, Jamie and Harry! Adam and Fiona

Window looks great,was done in a good time frame,unfortunately work man didn't tidy mess from Window but other then happy with work/job done

Every stage of the process of updating soffits and guttering went well. The fitters were polite and respectful of our property. Everything tidied up at the end of each day. I am always happy to recommend this company to friends and family because I trust them to do it properly.

I've just had my new windows installed by firsthome improvements. Mr David Twine and Mr Richard Warner were my installers. They were both very professional. Arrived bang on time. Did an absolutely fabulous job. They were courteous and incredibly clean and tidy. They worked non stop. I'm very impressed with them. Also, the first interview I had with the rep was a nice experience. His name is Fred Hurn. Very friendly and knowledgeable. We felt very at ease. He did everything he could to keep our prices low. As for the quality of the windows. They are just perfect. Thankyou

When Asia the consultant (Huntingdon branch) first came to the house it was really good and everything was clear & informative with zero pressure, she was helpful & very polite. The survey was very good and completed within a week. The installation was done within a day very clean polite and left everything spotless.

The guys Tara's and Steve were very professional, arrived on time, finished the job in no time, no mess very friendly and polite, we are so happy with our new door, we're telling everyone, it makes our hall feel twice as wide, thank you so much guys. Andrew and Shirley

An engineer jake downs come to replace a hinge very good and polite and efficient. The only thing wrong was we had to pay for the hinge although it was under warranty only 2 years old , it happened when my wife followed instructions on how to clean the windows , a piece of the hinge snapped, i did notice they are using a better hinge now so obviously the old ones were not strong enough but they still made us pay for new hinges, make me wonder whats on the warranty, apart from that issue brilliant company and good service

Liam and Daniel arrived today 01.05.2025 to install my lean-to Conservatory style door and three windows, good manners, polite, professional and efficient throughout. They worked diligently throughout especially with the hot weather they endured here today, in Swaffham, Norfolk. The finished products are excellent products. The difference, in light, visual and the temperature inside my Conservatory was noticeable straightaway with the door/windows shut, normally with the old door/windows it would have been so hot in there but there was a noticeable cool in the room almost immediately, which is fantastic for summer months. It will also make all the difference in the winter, keeping the warmth in! Aesthetically very pleasing look outside and inside. Thank you Liam and Daniel for making the installation an excellent experience. Well done First Home Improvements for a great product and great staff, throughout the whole experience from selling, surveying and excellent workmen.

Frankie and Steven went out of their way to make sure I was happy with all aspects of the installation. They completed the job to a high standard of quality. Thank you.

We have just completed the 2nd stage of new windows. On both occasions the communication was very good, our salesmen informative and not pushy. Our fitters on both times were professional,friendly and very tidy. They were very careful not to disturb our new K rend. We are very pleased with service provided.

Just had my front door replaced by Jade Downs, fantastic service, really professional and pleasant. Would highly recommend.

Agent was good and the fitters rob crick and teddy Campbell was great Don a good job windows look good very happy

We’ve had a beautiful fron door fitted today and it was done so quickly and neatly. Mike Taylor was polite, happy and respectful. Ref: 127673

From initial contact right through to installation I was kept informed by helpful, friendly and efficient staff. Installation of 6 windows was flawless and carried out by people who obviously knew what they were doing ! Disruption was minimal and they left everything clean and tidy at the end of the day. OK, they have only been in a week, but the windows themselves are great --- better than I imagined they would be.

Recently had 2 doors fitted and I'm very pleased with the work carried out. Jaz was very helpful and showed great attention to detail. He went above and beyond to make sure I was happy with the final result. Thanks Jaz!

We had the remainder of our old windows replaced after being very impressed with the initial installation. This time was no exception. Rob and Teddy we're through, professional and very good company. There was no fuss, no mess either inside or outside the home and the finished windows look superb.

The fitters, Liam and Dan were very professional, helpful, polite, tidy and clearly knew exactly what they were doing. really good experience.

Had 4 new windows installed, absolutely incredible job, extermely efficient and a beautiful finish. The 2 gentlemen who came today, Richard Gaskin and Jason Cook, were fantastic, very polite and respectful, left the home looking like they'd never been here, a huge thank you to them for their impecable work.

Installation team Charlie & Dave were great ,polite cheerful & efficient