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Review summary
Fantastic Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fantastic Services has renewed my membership a month early and has taken money out of my account despite my cancellation of the membership. I need the money back, and was told that I can contact the finance department. When trying to do so, I have only been met by unhelpful phone line tangents and robots. I find this extremley frustrating as, having had a good experience with them so far, I can no longer get in contact with them. Really dissapionted.
Jess was excellent
Professional , independent and courteous.
Made an effort to understand what we wanted and kept communicating appropriately throughout. Hi early one of the best experiences we've had with fantastic services.
Alina and Mihai carried out a top quality spring clean on my property. Mihai has been to my house before and I have been delighted both times. They take pride in their work and are pleasant and polite at all times. Many thanks from a very satisfied customer
The worst service ever and absolute crooks! End of tenancy cleaning was disgusting. They upsell you to the max and enrol you into the membership to then charge you without notice. Would absolutely NOT recommend.
Update: customer service team got in touch following the reply to this post and sorted things out quickly. Would probably not use for end-of-tenancy cleaning in the future but at least they are reactive and considerate.
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