EYG Home Improvements

Door was fitted well but the fitter broke the glass panel. It has taken several weeks for the glass to be replaced but that was done quickly and efficiently. Everything was left clean and tidy with the fitter removing everything that had been replaced.

This is a brief review of our experience with EYG. Our installation started on 15th March 2021 ... and so began our fiasco with EYG. We ordered x5 replacement windows and a composite front door. We asked for a low aluminium threshold composite door, this was discussed with the salesman and we also showed him the one that we already have on our back door. Instead we were sent a upvc threshold composite door, which they told us was the upvc low threshold! We pointed out that this was not the threshold that we ordered. We were then told that the reason they didn't fit the aluminium threshold was because grass grows in the groove! The wrong door knocker was sent, so we had to wait for a new one to be ordered. There has been 2 attempts at fitting the door knocker, resulting in x2 sets of holes drilled in the door slab, let's hope its 3rd time lucky when a new door knocker finally arrives. When we placed our order back in October 2020, we never expected that we would still be waiting for the work to be completed, nor did we imagine that we would have to argue and fight for the work to be completed to what was discussed at the time of ordering. Poor communication and lack of attention to detail throughout.

Doors and windows ordered Dec 2020 for installation over 3 days mid March. Only the windows arrived and unloaded on day 1, then fitters left. not surprisingly 2 days were not long enough to fit just the windows, another day added on. Workmanship absolutely dreadful. 2 months later doors fitted again with poor workmanship. Original fitter back to sort but didn't and still some items unsatisfactory (window sills and window caps damaged plus sealant!!!!). New fitter sorted most faults but needed to come back with new bay window sill and new window cap. Fitter came back and sorted bay window sill but new window cap damaged. Eventually another fitter installed new window cap and sorted cosmetic damage to window frames. I was immediately presented with the bill! The windows and doors installation took from March to November 2021 to complete! I have not itemised every fault as there were too many to mention and you would probably have stopped reading.

The fitters broke two units when they were fitted which meant that although new units were installed 2 weeks later it delayed the painting and restoring the room to use, whether this was the fault of the surveyor’s measurements or the fitters I do not know but it was a pain. Otherwise the windows were fine.

Got new bay window fitted on the 8th dec 1 of the windows was different to the others and cracked so waiting for a replacement been told would b4 xmas just have 2 wait now.

A tricky job replacing 2 windows in the attic that both leaked. The new windows look great and there is no further sign of any water making its way in. A job well done.

Quality of product good, but one of the fitters broke a garden planter and neglected to inform me. They also broke a pane on one of the windows, which I accept can happen to anyone, but when I arranged an appointment to have it replaced, I was not informed that I had to book a call to let me know when the fitter would arrive. I have never had to do this with any other company, it's always been done as standard, as a courtesy.

Two man team arrived on time got straight onto the job. Very clean working everything cleared away at the end of the job. Nice polite team would highly recommend them. Thankyou

Absolutely brilliant work EYG has done to my house three windows and door looks great fantastic work thank u

I am pleased with my new conservatory roof. The job was done as per the agreed schedule over two days. The fitting team turned up on time worked hard and cleaned up after. The lads were always happy to answer any questions I had. Since the job was completed I have noticed a few minor issues. I have a small drip from a gutter joint. The box gutter is holding water, ie no fall, so this may leak in the future and the joints are within my conservatory. The other issue is that my house tiles have not gone back as they came off to fit the box gutter. I have had to fill the gap at one end with pipe insulation to stop water ingress under my tiles. I will take up these issues with EYG in due course.

Parts missing on insallation. Took two visits to sort out the problem.

First class quality of product and service. Well done EYG.

Well happy with the window's and quality so get 5, what i was disappointed with was curtains been wripped down not taken down braking rails and ripping curtains, i had no idea of my requirements so it's my fault they weren't taken down but the mess and damage i didnt expect, so that will be a two

Excellent service. Would happily recommend them.

We just wanted to drop a note of appreciation to say how pleased we are with the recent instillation of our new windows and doors. We were especially pleased with the hard work and professionalism of the two window/door fitters, Callum and Andrew, what a fantastic job they have done.

EYG were very patient and helpful when our conservatory was delayed due to problems with underground gas pipes which required moving - TWICE! The guys were quietly efficient and competent - but I need to bill the company for the tea they drank (smile emoji). The only problem was the leaks we had in two different places when during this year's torrential downpours the gutter overflowed and leaked in. Ian at Hull was very apologetic and quickly sent out teams to recify this. Overall excellent customer relations and workmanship.

Excellent customer service, reasonable prices and high quality window nicely fitted

The two guys who fitted my new patio doors did a excellent job and left no mess. The new doors are excellent and I have noticed a real benefit during the recent cold weather 👍

Front door looks great, the chap who fitted the door was very good and efficient when he fitted the door.

Pleased with windows although I felt the price jumped up since the last ones we brought last year. The guys worked well and cleared up after themselves.