Emerald Cruises UK Reviews

Hi. I thought that it was very good and the staff brilliant but the wines were very poor. Even with a wine package the whites were consistently poor as were the reds. No sparkling included despite being the same price.Not varied at all despite being in a fantastic wine growing region and the cost

This was our second Emerald cruise and the entire experience was marvellous. The quality of the service, the cabins, the food, the excursions and the onboard activities could not be bettered. I would recommend them ( or book another cruise) very confidently.

Our second cruise with Emerald Cruises was, like the first, exceptional. We commenced our cruise at Budapest with a fabulous evening cruise to see the city lit up at night. Throughout the cruise everything was done to make it interesting. The service is exceptional, the food and wine Is of the highest quality, and the cruise ship itself is strikingly modern and elegant, especially the infinity pool which transforms into a cinema in the night. Altogether an wonderful experience. We look forward to our net river cruise with Emerald

Really great! Superb modern ship with excellent staff, delicious food and so well-organised. Made more special by our wonderful cruise director, Luis.

Friendly and helpful staff, excellent food and wine, very clean ship. What more could one want. Only downside was access to shower room was very tight.

Did the Danube Cruise + Extension in Prague. Very difficult to fault in any way. It was well organised, accommodation and catering was great and well organised excursions with excellent guides. i don't think there is anything else to say.

loved the cruise but? good food, excellent staff, the vessel was wonderful, would have loved to give top marks but night time sailings, woken as we went through the locks, not being able to see the passing countryside as we sailed , just woke up in the next port of call. they need to look at this.

We were first time travellers with Emerald, after cruising with another company a number of times. Several things particularly impressed us. The overall organisation, and a particularly efficient cruise manager whilst on the cruise, made the holiday run very smoothly. The ship itself was very comfortable, the food was excellent and all staff were friendly and hardworking. We enjoyed the majority of organised trips, but also having the opportunity to visit some ports independently. Overall, we would be happy to recommend Emerald to anyone. Elspeth Ross

We did the Danube cruise from Budapest to Nuremberg onboard Emerald Destiny. The whole booking, receiving tickets, pre cruise information etc was efficient and easy. This included flights and transfers from and to the airports. On arrival at the ship we were quickly booked in and shown to our cabin with a short explanation of what was where. After unpacking we had a late lunch which was buffet style. The whole organisation was excellent, efficient and friendly, indeed the service could not be faulted. Staff all spoke English and went out of their way to make sure you had all you wanted and you were having an enjoyable experience. Each day there were trips, either walking or by bus, where the ship was too far away. As well as this there were more active activities including cycling, hiking, plus several trips where you paid extra. On board there were nightly activities, a film etc. Food was excellent for meat eaters. There was an issue for pescatarians as meat was added to some fish dishes. As a vegetarian I was initially delighted that each day the menu placed in our cabin stated what dishes were suitable for me. The problem is they clearly thought I would eat fish and bacon. That said they happily adapted dishes when I requested. This was an excellent holiday with ample activities and relaxation and a good experience for our first cruise.

It was our first river cruise we found it fantastic, wonderful food, all the staff were extremely helpful. The tours were excellent and the scenery was lovely. Would definitely recommend.

We were happy with our first Emerald river cruise,we have been on one other river cruise with Scenic,which is the parent company although there is not much difference between the companies we felt that Scenic had the edge being fully inclusive and having the use of a butler but we think the service levels of both companies were the same high level We would not hesitate to book with either company in the future

I enjoyed my recent Emerald trip on Emerald Sky starting and ending in Amsterdam All the staff were excellent tours good. Food very good. I would have liked more entertainment at night and was disappointed no films were on offer in the pool area which we had on our last cruise

Enchantment of Eastern Europe on Emerald Star. Excellent hard working cruise director (Patricia), Excellent interesting guides and tours. Crew were fantastic and we appreciated new activities organiser ,Bret who was a welcome addition and kept us entertained rather than the usual piano player. Could not fault anything on the River cruise part of the tour. Check-in at Radison Blu hotel in Bucharest was very chaotic as 150 of us arrived together (better to stagger arrival or advise guests to wait in reception area until things calmed down a bt.

Having used other River Cruise Companies I found Emerald Waterways to be the best. The food is excellent, spoilt for choice. The crew are very polite and attentive. The excursions are well planned and very interesting.

Our first river cruise. It was more than our expectations. We loved the profession but friendly approach of all the crew. The relaxed atmosphere on ship and the excellently planned and guided tours. There was a good balance of off ship visits and opportunities if wanted to independently explore or relax back at the ship. We had the basic stateroom which we found surprisingly roomy and well appointed.

Really great staff and overall very good food and service. Included "Tours" a little weak. Move to more "fun" on-board activities in my view gone too far, bearing in mind there is only one true lounge area to relax in. Needs to find a balance on this point and please bring back the live piano! Scenic sister company still worth the extra.

We cruised the Danube last year with Emerald and enjoyed it so much that we booked to return this year. We came down through Germany, Austria and Slovakia, to Hungary. The cities were full of architectural grandeur and were all vibrant. The shops were fun and showed a cultural diversity. Each day we returned for lunch and dinner with complimentary wine or beer. On board the atmosphere is incredibly relaxing and yet there was no reason to be bored.We were already discussing where to take an Emerald cruise next year whilst we were only halfway through our week.

Our holiday on Emerald Star was excellent in every respect. The ship was beautifully appointed and clean to the nth degree. Every surface gleamed and not a stray fingerprint or speck of dust was ever to be seen. The cabin was very comfortable and kept pristine by an attentive cabin steward. The food was delicious, varied, imaginatively presented and as much as you could possibly want. Waiters and all involved with the restaurant experience were attentive and gave friendly and individual service. The places visited, and local guides supplied, were interesting and excursions were very well organised. Evening entertainment was local to the area at the time and most enjoyable. At every turn we were made to feel valued customers and nothing was ever too much trouble for the excellent staff both on board and when booking the holiday. I would highly recommend a river cruise with Emerald.

It was a brilliant experience.wish I had done it when I was much younger. We visited amazing cities and some wonderful experience s.. The ship and captain and all crew staff very friendly and helpful food was excellent.couldn't fault quality and quantity. Catered for those on specific diets.I Overall a great experience

Emerald go out of there way to ensure you have the best experience