Review summary

Elite Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

See what reviewers are saying

T
Outstanding service with a big smile

I love planning my own trips, finding the best hotels based on location, price, and ratings, exploring cruise itineraries, and researching flight options to put together a great plan fitting in relaxation, exploration, and visiting friends all over the world. Always dealing directly with all companies, except hotels. After having been to 55 countries and done 17 cruises, with two more planned, I decided to reach out to Francesca. I’m so glad I did. Within a week we had managed to book three more cruises for this and next year. One for me new cruise line, thanks to recommendation from Francesca to look into this brand based on what I told her I like. Stacey, handling this booking, went above and beyond to cut me a good deal as loyal to other brands. Both Francesca and Stacey haven been absolutely fantastic, given me some great advice on different options, and handled any questions quicker than one could expect. They don’t just sell cruises and answer question, they love what they do. There’s personal touch, humour, and professionalism in a magic mix. I highly recommend working with them, planning your dream holiday. I sure will continue doing so.

N
I give Elite Cruises 6 Stars

If I could give Elite Cruises 6 Stars I would!! Francesca & Stacey are beyond wonderful. Nothing is ever too much trouble. Very fast attentive service from two extremely knowledgeable & delightful ladies. I would never go anywhere else to book a cruise. If you’re reading this I suggest you do the same. I guarantee you won’t regret it.

Having been a customer of Francesca’s

Having been a customer of Francesca’s, for many years, we have nothing been praise for her attentive and efficient service. She is extremely knowledgable and is now supported by Stacey who has looked after us just as well. A good team giving us the comfort of a relaxing holiday

BG
Elite Cruises review

We have used Elite Cruises for a good number of years and always had excellent service. Francesca is very experienced particularly with cruises which is where our interests lay. She is very knowledgeable and has been able to point us the right direction for all our needs. We will continue to use Elite Cruises going forward.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

77 total • Write a review

Showing 1 - 10 of 73 reviews
X

XMN

US

4 out of 5 stars

First time using a cruise specialist to…

First time using a cruise specialist to arrange our latest adventure, we usually just book direct with cruise line or arrange ourselves. A big thank you to Stacey and Francesca for keeping us organised, cheerfully answering my queries promptly and dealing with all the booking and flight issues so we avoided all the incumbent frustrations that can arise when organising trip.

Date of experience: December 10, 2024

TM
1 out of 5 stars

Lost my sock

Came on to this cruise expecting a luxurious 10/10 room, but instead I was met with an unclean room with towels everywhere and plenty of hair around the room. Despite this all was going well until I lost my left sock in my bathroom. The staff were completely unhelpful in finding it and were terribly rude to me when I insisted I couldn’t find it. Poor service and would not recommend ( at least if you want to keep all your clothes )

Date of experience: August 31, 2024

D
5 out of 5 stars

Thank you Elite Cruises.

Thank you Elite Cruises. we are very satisfied the services.. We book easy No hassle , Excellent!! I can highly recommend!!

Date of experience: June 14, 2024

EM
5 out of 5 stars

Great and prompt service

Great and prompt service

Date of experience: May 23, 2024

AF
5 out of 5 stars

Elite cruises

It was a pleasure to deal with elite cruises, especially Francesca. She has been very helpful and not at all pushy giving us space and time to find the right cruise for us. She organised a cruise for us few years ago and we We’re very happy with her. Nothing has been too much trouble.

Date of experience: May 1, 2024

B
5 out of 5 stars

Beyond Elite

The attention to detail coupled with the ability to anticipate your every need make Elite Cruises exceptional. Combining these qualities with excellent communication and people skills means they are unbeatable, so thank you

Date of experience: April 24, 2024

ML
5 out of 5 stars

Great service!

Great service regarding our booking for our first Silversea cruise. Exceptionally helpful and made everything so easy.

Date of experience: March 20, 2024

KP
5 out of 5 stars

Excellent very prompt service

Excellent service and attention to detail. Prompt responses to tasks and queries. Very pleased to be one of their clients. Highly recommended.

Date of experience: February 28, 2024

c
5 out of 5 stars

Extremely professional service

Efficient, responsive and knowledgeable. All things you want from your travel agent. We found Elite Cruises to be extremely professional and would definitely recommend them.

Date of experience: February 16, 2024

I
5 out of 5 stars

Very efficient!

Very efficient!

Date of experience: February 13, 2024

Previous12•••8Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.