Dribbleup Reviews

Received the ball last week, pumped it up on Monday to have ready for Xmas (Thursday). It was deflated by Thursday…

Bought the ball as a gift and did not realize it was an auto renewing subscription. Reached out to the company and they said no refunds. No help at all. Subscription wasn't even being used.

Ordered this for my son for Christmas as a basketball. The ball is very hard to dribble compared to a regular basketball, making the drills kind of pointless. The recurring monthly charge is very high, and they automatically sign you up for it the second you buy the thing. When you try to follow their directions in their emails, the pages the links take you to aren't correct. They're also rude, and super frustrating to work with.

Got the DU soccer ball for my son for x-mas. We traveled for the holiday and somehow misplaced the access code card. I emailed DU not expecting a response until the next week. I was shocked when they responded within 5 minutes. Not with a thank you for your email, but with the access code and directions to setup the account. On top of that, my son loves it. I bought a different soccer app that he never liked because there is no interactive instruction or feedback. Can’t wait to see his ball handling improve. LOVE LOVE LOVE DU!!!

Can’t go wrong with anything that not only educates but encourages engagement. More touches always equal better results! Great products! Very happy with everything so far.

We use the basketball program. My son loves it and I'm so proud of him. I would highly recommend it.

I recently purchased a Smart Basketball and a Smart Soccer Ball from Dribbleup. Before ordering, I saw several online reviews and even a news article that mentioned a stand being included with the Smart Soccer Ball. Upon receiving my order, neither ball came with a stand. When I contacted customer service, I was initially told by "Ellaine" that stands were never included with these products. This was demonstrably false based on my research. It took multiple emails and providing evidence before they acknowledged that the inclusions had changed. While they eventually offered a discount on purchasing the stands separately, the initial misinformation and the lack of clear, current information on their website regarding product inclusions was a significant disappointment. This experience required considerable effort on my part to clarify and resolve. Potential customers should be cautious and verify directly with customer service what is currently included with their order, as the website and older reviews may not be accurate.

Problem worked out. No problem.

While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the membership was still going and when we resched out about the situation their response was quoting the agreement, with a screenshot of what's required when buying the ball. Not even a single condolence, just "we cant do anything past 30 days." Shame on you.

The product itself is ok....But they automatically enrolled me in a monthly subscription for 16.99. After countless chats I was told that when you buy the product they auto enroll you. I didn't want the enrollment and it took a while to get it cancelled as i bought it as a gift. Not a very ethical place in my opinion would never buy from them again.

when you cencel they take away access immediately. So if you have 3 weeks left, you lose it all! SCAMMERS!!

Sending spam email and advertising to my company, the mail is created under 24h and these spammers sending us ads. Despite unsubscribe, they keep sending us spam, what is wrong with these crappy usa companies, illigal mails is the new normal?have you heard of gdpr, or you want an international legal damage under gdpr?

Great way for young kids to learn and improve their basketball skills.

If I could rate this company -10 I would. I bought this basketball for my grandson for Christmas. We have not had a chance (it is Feb 4th) to install the software on my grandson's phone. We have not installed or opened the software yet. It was on my bucket list, but the family has been battling the flu ever since Christmas and we just haven't gotten around to it - So I received threatening emails from this company because the billing did not go thru. I had my credit card compromised and I had the card cancelled and I did not update my new info yet. After I got the 2nd threatening email from them - I told them to CANCEL. I do not appreciate being threatened or bullied. Can't tell you how the program is - because we never had a chance to try it out. If they just would have waited a little longer until I had a moment to install the software and create the log on info - I probably would be a long-term customer - but I will not tolerate threats. I do not recommend this company. I do not recommend buying this basketball. They are impatient and try to bill you whether or not you have had the time to set up the account. Its not like we were never going to set up the account - its why I bought the stupid ball to begin with. My thoughts, if this is how they treat customers -they can keep it! I will find something else for my grandson - actually, there is a basketball that helps them learn how to shoot. I will buy that ball. This one is going in the garbage.

This is a ripoff. Do not order this they are crooks. We never used this and they do not answer their phone. NOONE will contact you back. I am trying to start a class action suit against them..

Not worth the outrageous price of the membership. Ball tracking is terrible and the app is poorly designed not or easy to use or good. The skill leveling more than rec soccer. Haven’t seen any imporvement. Signed up thinking I was getting a year membership and got charged the next month. Don’t waste your money. Oh and the ball feel cheap and waste of $99! Stupid subscription based platform aimed at scamming their customers.

Just did my taxes and saw a dozen high charges from DribbleUp I never authorized or even noticed until now. The ball was a gift. A physical product. At no point did I knowingly sign up for a subscription—and definitely not one worth hundreds of dollars over time. They found a way to quietly pull money from my account for months without my knowledge. No warning, no meaningful notification, and no use on my end. Not once. Just steady billing, hidden in the background. I feel taken advantage of. The charges were high, and the fact that it went this long without any clear consent or communication is unacceptable. Watch your accounts closely—this felt like a trap.

Fast responses, helpful awnsers, very helpful

My wife purchased the soccer ball for my nephew over 3 years ago. She had no idea she signed up for recurring monthly charges. Finally, she canceled after I brought this to her attention. No need to hear a response from this company about how they make it clear and up front. As you can see from many reviews, this is a common deception reported by a multitude of duped customers.

We got the ball after some issues with delivery - for which they sent a replacement ball and now they are sending a return label for the replacement once it arrives since the original ball has been found and delivered by the delivery company they used (thanks, Canada Post). DribbleUp’s customer service and support and the kindness and professionalism of their staff are spectacular. We were well aware of the subscription portion of the purchase as it is outlined in their purchase agreement, highlighted on the payment page, and reminded of in their shipping and delivery emails. My kids started training with it and have been so engaged and so impressed with both the drills and the live coaching sessions. My daughter’s footwork has already noticeably improved! Highly recommend this product and the training app and program it comes with.