Dribbleup Reviews

This company is criminal. I purchased a Christmas gift & now I'm being charged $20/month. They have a link to stop payment but they charge $14. I sent them a letter to stop charging me, the letter was returned because the address does not exist!

I bought it as a gift from my nephew and my niece, but I didn't know I was being charged with the membership. When you purchase the dribble products your automatically start upon receivement. Even though you're buying it for a gift. Please keep that in mind when you're purchasing dribble up products.

We just got dribble up this past week and the boys are loving it! We got it for the twins (age 10) but I love that there are up to 6 accounts included so my 5 year old can join in the fun, too! He’s spent 5 years in the bleachers watching his brothers and now it’s his turn! The bigs are now the coaches and cheerleaders for him too.

I had a minor issue and customer service responded quickly and resolved it right away. Their customer service is truly outstanding!

We are just getting started with Dribble Up but loving it so far. Our son was very excited to pass a few levels and we are anxious to see how he grows adding this into his routine!

Great product and customer service is helping. Most companies put themselves first. Not Dribblup.

Total scam! They sneakily charge you every month although we never used their service. We contacted them about it. They said they cannot reimburse us and did not cancel our membership. It is impossible to cancel with them. They have been charging us sneakily for almost four years. Trainings are also not good at all. Free youtube videos are better.

Feels a bit bait and switch on their "Christmas Delivery" just to get sales... They ultimately will just generate a shipping label and pretend like they are using a shipment date from USPS however this seems to be a house of cards. Ordered on the 18th in the AM, still not in USPS hands as of 7pm Eastern on the 20th.. I refuse to believe that USPS guaranteed or showcased that they'd deliver by Christmas if you got it in their system on the 21st. Again I get trying to get revenue but definitely looks like false advertising.

online purchase process just doesn't work. hours trying to figure out why they wont take my money

I got this soccer ball from Dribble for my grandson & seeing his face light up was priceless. It’s sturdy, colorful & perfect for hours of fun. Truly a gift that brings him joy!

Horrible. We logged in one time and the camera wouldn’t pick up anything so we couldn’t even do the training . I thought I effectively cancelled only to find out I apparently had duplicate accounts and they charged me $16.99 a month for over a year after I cancelled. Cancelling is a pain and they don’t refund anything over 30 days

Customer service is efficient but company refuses to accept preloaded Visa gift cards. This makes it impossible to buy for friends or more distant relatives. I truly believe this is because they hope you will forget you are being charged monthly and will be able to bilk you out of money monthly even when the kid stops using the service. Similar to a gym membership! And, of course, this doesn't work with a preloaded Visa.

Customer service at Dribble up was excellent. Quick and efficient. Thank you! My great grandson loves his basketball and the app!

Solid customer service. However, I still haven't received my refund yet. I ordered the wrong ball and needed to send it back, and wanted a refund.

They are just awesome.

When unforeseen issues happen they are really good with communication and working with you about finding a solution.

I like the product. My son has greatly improved his skills. Their customer service is awesome as well.

I just want consumers to be fully aware you are not buying a ball to be used along with an instruction video on YouTube, etc. for free. As with so many scams out there now, when you buy this, you are automatically enrolled into a membership where they charge you each month. Read everything on their website before you purchase from this crowd or you may end up buying a VERY EXPENSIVE ball. If you are not good with electronics or the internet or don't have time to deal with setting this stuff up and keeping up with it then don't get trapped. Also, if you are not sure you're child is going to spend the time required to listen and follow a video telling them how to play, you might need to think twice about getting involved with it. A good coach can teach this same stuff while your kid is at practice. I can't imagine the instructors in these videos learned their skills from a video. I'm not saying nobody could benefit from this, I just feel they could put it in BIG BOLD letters about the charges continuing monthly. I was told to get it for a gift for my grandson but it has ended up costing me more than a good soccer camp would have. Live and learn ........

The Dribbleup payroll team let me know by email that I needed to update my card. Did so and it was quick and easy.

I tried purchasing the DU using my promo code. When I went to check out, it said the code had expired. But I still have 2 days and 20 hours left. I contacted DU and was told they could not issue me a new code. I needed to buy the product first and then call back and they’d issue me a refund. Seems odd that they can’t generate a new code and I’d need to pay them in full for the hopes that when I call back in people will give it to me later .