Maria Green
1 reviews
about 2 years ago
Excellent
Excellent, no fuss and very good value for money. Great staff A*****
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Dorset Vehicle Rentals Reviews
TrustScore
3.7
Great
17
1
2
1
7
28 reviews in total
Review summary
Dorset Vehicle Rentals receives a mix of praise and criticism from its customers. Many reviewers highlight the friendly and helpful staff, noting that the service is efficient and vehicles are generally in good condition. Positive experiences include quick processing, clear explanations of options, and timely deposit returns. However, several customers express frustration regarding deposit issues, with complaints about delays in refunds and unexpected deductions. Additionally, some vehicles have been reported as unclean or faulty, leading to dissatisfaction. While many appreciate the competitive pricing and quality of service, the inconsistency in vehicle condition and customer service experiences leaves room for improvement. Overall, the sentiment is mixed, reflecting both commendable service and significant areas needing attention.
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Jeff JacksonFeatured
3 months ago
I had a small car for three days
I had a small car for three days. It was perfect for what I needed and reasonably priced. Only one fault with the car: rear wiper washer wasn't working, and it wasn't out of fluid. Be aware... they t... See more
J K NimmoFeatured
7 months ago
Upgraded to a 5 star review. Great car, good hire rates, friendly, helpful staff.
PLUS POINTS: 1) They provided a great car, in excellent condition. 2) Hire rates and no milage limits. 3) Customer service was good, at both Dorchester and Weymouth. 4) Deposit was returned within... See more
Sally DavisFeatured
8 months ago
Ripped me off
Ripped me off! On returning the vehicle I explained to them that I had just put £20 of fuel in and that the fuel gauge had not moved and thus might be faulty. When my deposit was refunded it was £76 l... See more
Dion MartinFeatured
11 months ago
Poor customer service and deposit not refunded on time
Booked online days in advance for a van from the Dorchester branch. From arriving at reception and paying had to wait half an hour for vehicle to be brought out. Upon return waited another 20 minutes... See more
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Gary Mccollum
1 reviews
about 2 years ago
Rental
Very easy process, clean vehicle ready to go
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Jennifer Dommett
1 reviews
about 2 years ago
Excellent amd friendly customer service…
Excellent amd friendly customer service from Jon and Jon at Bridport.
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Gill
1 reviews
about 2 years ago
great experience
A very quick process from start to finish I had the hired car for a week, lovely to drive clam and fresh highly recommended thank you Dorset Vehicles
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Tam
1 reviews
over 2 years ago
Great car and great service - friendly and professional…
Really friendly and professional service with a great car! We were sad to say goodbye after a month :) will be back!
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Michael McManus
1 reviews
over 2 years ago
Disgusting
So hired a tipper, ended up with a lwb pickup. Paid £462 for the week, sent a driver up to add him on as a driver, what used to be £6 is now £34.99 how can one jump prices up so much,
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CMason
1 reviews
almost 3 years ago
A splendid experience
A splendid experience from the Dorchester branch. Contacting them before booking to get advice about the size of van was the best idea. Their online booking system is simple to use and the booking in and out procedure on site is efficient and straightforward. The van was cleaned and checked before use and worked reliably. A company I'd have no hesitation in using again. Thank you DVR
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Mrs Christina Jenkins
1 reviews
almost 3 years ago
Brilliant hire company
Brilliant hire company. I was very unsure if we needed to hire a car as my son was supposed to get a Curtesy car from the garage whilst his car was fixed, but he didn't know if it would be available until the day. After checking with Dorset Vehicle Rentals that I could get full refund if we didn't need the car, I rented online. The next day my son found out he did get a curtesy car, so I cancelled the hire car and got a full refund with no quibbles. Very pleased
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About Dorset Vehicle Rentals
Dorset Vehicle Rentals is a vehicle rental service based in the United Kingdom, offering a diverse fleet that includes cars, vans, trucks, and minibuses to cater to various transportation needs. The company specializes in providing affordable hire options, with rates for a 17-seater minibus starting at just £99 per day, making it a cost-effective choice for group travel. Customers can easily browse and book vehicles online, benefiting from a straightforward booking process and a 24-hour return policy. The target market for Dorset Vehicle Rentals includes individuals and families looking for transportation solutions for travel, moving home, or special events. Additionally, the company provides tailored services for European travel, allowing customers to take their rented vehicles abroad. With a focus on customer satisfaction and a wide range of vehicle options, Dorset Vehicle Rentals aims to meet the diverse needs of its clientele in the vehicles and transportation sector.
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