Dorset Vehicle Rentals
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Poor customer service and deposit not refunded on time
Booked online days in advance for a van from the Dorchester branch. From arriving at reception and paying had to wait half an hour for vehicle to be brought out. Upon return waited another 20 minutes just for someone to come to the desk to take the keys. Was told my deposit would be back in 3-5 days. After 5 days, I called and was told it was released on Saturday (it was Thursday afternoon by this point). It's now Monday and still no deposit back 10 days later. Thought this was just me but I read the reviews here and saw others have had the same issue. £200 deposit is a lot to go without when you rely on getting it back within the specified time frame. Clearly not looking for returning customers. Will use Enterprise next time and I recommend you do too if you dont want your time wasted and your deposit actually returned on time